Problem With The Sims 2 "Create A Family!"?

Question

I have:
The Sims 2
The Sims 2 Nightlife
The Sims 2 Happy Holiday 'Stuff'
The Sims 2 Celebration 'Stuff'

Every time I play I use the Celebration CD, because apparently I have to.
So, when I go to "create a family," my sim does not show up... I can see that menu bar on the right where you pick clothes and stuff, but not my sim!!!
On this question and answer here, http://answers.yahoo.com/question/index;_ylt=Atk7IGTRCQ0o5fWTEeNm8LQjzKIX;_ylv=3?qid=20071015215813AAPNoY6 you see that the person who answered said to go to www.thesims2.com. And then the girl who asked the question and replied saying that really helped.
So my question is, where did she go on "www.thesims2.com" that helped her? I can't find anywhere where it tells me what I have to do...
Help please! And I will award you best answer...

Answer 1

On the Sims2.com site, there is a section on the BBS called "Tech Support". Post a message there, or in the gameplay help section. With Tech Support, you'll have a good chance that someone from EA Games will answer your question. Or even, the question may already have been answered, you'll just need to search for the question. Good luck!!