sold item on eBay,listed correctly,buyer picked up in person payed cash, now wants to rtn?

Question

says item wasnt listed correctly, in all communication, stated items condition, on point of sale buyer looked over item then payed cash.
4hrs later phones & says item isnt new as stated & wants a refund, do to scraches which i know when packaged wernt there. Do i need to refund

Answer 1

Are you a business? If not then a lot of rules do not apply.

If you are then refer the guy to Consumer Direct on 08454 04 05 06 and go by what they say.

By the way, distance selling returns are only 30 days if you do not tell people of their right to return - 7 days otherwise but defective goods come under different legislation. Note refunds under distance selling must include p&p.

"sold as seen" has very little legal effect unless you can prove that the customer had opportunity to examine the goods,and that the defect was either obvious or pointed out to them

If the goods are defective then, in theory, the customer has up to 6 years to return them, but in practice no Court would award a full refund in those circumstances.

www.oft.gov.uk and www.tradingstandards.gov.uk have useful advice leaflets for traders as well as consumers

Answer 2

Do you NEED to refund? Probably not.

The only circumstances under which you'd NEED to refund on eBay would be if he'd bought on "buy it now" AND it had been posted rather than collected. Under these circumstances, the European rules about distance selling apply, which give a 30 day right to cancel for ANY reason. These rules don't apply in auctions (rather than "buy it nows") and don't apply if the customer has visited your "premises" (even if they're your flat!)

Should you refund? Maybe...

Have a look at the buyer's rating.

If (s)he's got a high rating, been on eBay, and is 100% positive, then chances are (s)he genuinely feels aggrieved with you.

If they've got a low rating, not been on eBay for long, or are less than 99% positive, chances are you've got a scammer.

Realistically, you're going to get -ve feedback out of this if you refuse to go refund - the question is whether you're more fussed about that or about hanging onto your cash.

If you sell on eBay, then from time to time, you ARE going to get scammed. You need to make sure that, the rest of the time, you make enough money to cover the (&*"ers.

Internet fraud rates on web retailers typically run at about 2-3%... so take that into account.

Answer 3

Generally, items listed are sold "as is" no returns. However if you decide to allow them to return the item require them to pay all shipping and handling charges and be sure it it insured when returned. DO NOT refund until you have the item back and you inspect the item to insure the item was not damaged by the buyer. If a item is damaged in shipment that is a problem that must be addressed between the buyer and the company that delivered that item, you can't control how the item was handled by a shipping company.
I sell on eBay, as is, no returns.

Good luck

Answer 4

We had that problem. The item was picked up, and recieved an e-mail saying it was broken. I know it wasnt as item was new, and all in one piece when it was picked up. I refused a refund on these grounds.

1. It was looked over when it was picked up
2. Item was as described
3. The item might have been "Swapped" with a broken one
4. It was sold as seen. If there was any problems he could of refused to pay for it and walked away without it

If hes that unhappy then he can dispute it. I wouldnt give him/her a refund. Your not a shop where they can return things if they change their mind.

Hope this helped.

Happy Christmas.

Answer 5

Cash in the hand is worth 2 f$$$ks to the refund

Answer 6

Up to you. They cant expect a refund as they bought the item as seen. However they will probably leave you negative feedback.

Answer 7

looks like he going to try and con you did you put a mark to show it is the item you sold had this problem with a mobile phone sold new tryed to send back a faulty old one just be on your gaurd everyone talks about dodggy sellers and forget the dodgy buyers on ebay
refund saves the crap and relist it

Answer 8

no but if you posted a link to the item we could take a look and then see what the buyer had to say and then see if you or he was right or wrong

Answer 9

you can refund only if the item is returned in its original sate and since the scratches were before its his own fault. only provide a refund if he is willing to pay for these scratches.

Answer 10

You have no obligation to give them a refund... They bought it fair and square. If they are going to be that picky, they should stay the heck off eBay...