6th December called aol to ask them for a mac code and the guy i spoke to persuaded me to stay with aol for the time being by offering me a reduced rate of £9.99 per mth. I asked him if i would be entered into a new contract because that was the last thing i wanted and he said i would not. I decided to take up the offer as i was still debating wether to switch over or not. I definitely didnt want a new contract with aol. They sent me an email with details of the new contract but i did not check my email as i did not think i needed to cos I did not know about the new contract. In the email it says i have 7 days (or 10 days i cant remember) to cancel this contract. I only read the email this weekend and I called them and explained the sitution but they told me I would be charged for the remaining 17 months. I am now going to put it in writing. I've cancelled my direct debit already. Do you think I will get anywhere with this? Any advice would be appreciated.
2007-12-24 01:13:34 · 8 answers · asked by suga UK 5 in Business & Finance ➔ Other - Business & Finance
Put all of this in writing. I used to be with A.O.L and thought they were a waste of time, and it's really hard to get them off your computer.
2007-12-24 01:21:05 · answer #1 · answered by Tony Montana 3 · 0⤊ 0⤋
If you were told there would be no new contract, I believe that in English law you have a case for refusing to pay (although I am no expert).
My son had a similar problem with the 3 mobile phone network - he called to cancel the contract, the guy persuaded him to stay with promises of free calls, texts etc. then they sent him abill of £270. He refused to pay so they said they would take legal action to recover the money. After about a year of threatening letters, visits from a debt collector etc. they seem to have given up and gone away.
Stick to your guns, get some legal advice and don't let them bully you into anything.
2007-12-24 01:48:00 · answer #2 · answered by TERRY H 4 · 0⤊ 0⤋
Am not an expect in this field but all I can say is, this is how these companies get their massive profit forcing as to do things against our will. Get advice from CAB and make complain to watchdog. they might follow the case for you.
its gud that you cancelled you direct debit, after 3 to 4 months they will disconnect the Internet but to be on a safe side i suggest you advice ASAP. cuz now they think you are enjoying your new contract.
gud luck
2007-12-24 02:12:36 · answer #3 · answered by Bern 2 · 0⤊ 0⤋
They tried to persuade me to stay with them, but luckily the bloke I spoke to was honest and said that I would be locked into an 18 month contract, I moved supplier anyway. Iv'e got a nasty suspicion that they may have the upper hand here, but if nothing is in writing I would contest it, if they don't leave it then you should seek advice from your local CAB good luck
2007-12-24 01:23:10 · answer #4 · answered by Anonymous · 0⤊ 0⤋
Sorry to say this suga, but you may find yourself in court.
If I were you, I'd do what others have suggested and seek guidance from C.A.B. (Citizen's Advice Bureau). The problem you're going to have, as far as I can see it, is that you have no proof that you weren't told that you'd be entering a new contract period.
A.O.L. are gonna want their money ... or money as they see it as being theirs.
Definitely put it in writing that you wish to cancel your contract, stating that you were unfairly misled. (I'm sure CAB will offer better advice than I'm able to.)
2007-12-24 01:37:20 · answer #5 · answered by micksmixxx 7 · 0⤊ 0⤋
you may have a problem proving the content of a telephone conversation.
Most TS departments will refer youin the first instance to Consumer Direct on 08454 04 05 06. Try them first as they will collate instances across the country and refer tehm to the Home Authority for the company
2007-12-24 11:20:02 · answer #6 · answered by Ian M 3 · 0⤊ 0⤋
Contact local CAB or Trading Standards office, or contact www.bbc.co.uk/watchdog to let them kick their ar$es for you.
2007-12-24 01:22:13 · answer #7 · answered by Nessie from Loch Ness 6 · 0⤊ 0⤋
Never take any offers from these people - they suck you dry. But do agree with Nessie - contact Watchdog.
2007-12-24 01:40:02 · answer #8 · answered by Charlene 6 · 0⤊ 0⤋