The cable guy came to the house and set up the modem and everything. He tried several things. The proxy was good, etc. He says that it looks like a virus. I downloaded the latest avg setup files onto my flash drive and then put them on my mom's computer and set up avg. I did a complete scan...It says that there are no viruses on the computer. It still can't access the Internet. What should I do?
2007-12-20 16:55:57 · 3 answers · asked by John H 2 in Computers & Internet ➔ Security
Call whoever your have your internet access through that's their job to make sure you have a connection, they should be able to walk you through everything if can't do it over the phone then they should send out a technician, been there done that..........by the way did the cable guy download the software on the computer for you to access their connections?
2007-12-20 17:03:35 · answer #1 · answered by Greeneyes 6 · 0⤊ 0⤋
aww do u have a router to send signals between computers.
If so try click start ==> Run
then type cmd into the box
a black screen will appear
type in ipconfig/all
make sure you have values where it says dns
if not try the following
ipconfig/release
ipconfig/flushdns
ipconfig/release
check that you have an IP address dhcp server and dns if you have none of these values you network interface card maynot be working
2007-12-21 01:19:36 · answer #2 · answered by chris_02181987 2 · 0⤊ 0⤋
Does she has an account in the first place?
2007-12-21 01:03:46 · answer #3 · answered by SASA 3 · 0⤊ 0⤋