Part of my Business model is to have my sales people who are on the sales floor selling units, will also be part of the install process. My goal is to create a one person contact for the cleint, not a layered process of people. Does this add better value compared to the norm of having a sales person and a install person
2007-12-20 16:11:04 · 7 answers · asked by GDSMF 1 in Business & Finance ➔ Small Business
Will be in the Home Media systems business. We will enough people to cover the sales floor when we are on a install. In the type of businsess. we must provide a high level of service to our clients. people are experts in both area of the business..so we are skilled for both
2007-12-20 16:25:19 · update #1
OK. Let us look at it in this way.
The one person IE: Salesman for a personal contact would be good. But your salesman can not be in 3 different places at the same time. You will be having people wearing to many hats.
I think the one person contact is great. But what happens when they are sick? or quit? Or open there own store and become your competition.
If you want the salesperson to go out to the customers home while the unit is being installed that would be great. But that would keep them from selling another unit.
Even you can not run the business, sell the units, and install it without someone watching the store.
Too many hats to wear are like too many cooks in the kitchen.
You do not want your top salesperson out of the store installing the units.
I think you want a customer service tech. So your customers have someone to talk to. A Likeable person with a sales background.
2007-12-20 17:19:38 · answer #1 · answered by Big Deal Maker 7 · 0⤊ 0⤋
The key is efficiency and cost effectiveness. if it is more cost effective to have a separate installer then you can do it without losing the intimacy with the client.
Depending where and how long the install takes, the salesperson can check on the install as it is starting and just as it is wrapping up.
This give the client the impression that the salesperson is looking out for them every step of the way. Should the process take longer than a few hours, more checking and assuring of the client may be needed.
I hope this helps.
2007-12-21 00:20:05 · answer #2 · answered by Stan M 3 · 0⤊ 0⤋
Who will be minding the store while the sales rep. is out doing and installation job? Will your client be doing a lot of repeat business with you? What I think I'm asking is, what are you selling?
2007-12-21 00:18:19 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Yes, provided your salespeople are competent at both sales and installation.
I tend to agree with girlwhok. If your sales persons are idiots when it comes to installation, what's the point, the installation sucks and I'm definately not satisfied. If you have installation people doing sales calls and they suck at selling, I'll never buy in the first place.
2007-12-21 00:14:58 · answer #4 · answered by fabled.life 2 · 0⤊ 0⤋
If you send your sales people to be installed people, then you're wasting resources.
Your sales people should be the best sales people, your installers the best installers.
Clients want the experts - if I see the salesperson doing the installation, I will assume a hack job.
2007-12-21 00:14:07 · answer #5 · answered by Anonymous · 0⤊ 0⤋
THIS IS TOTALLY DEPENDANT UPON THE TYPE OF BUSINESS YOU RUN....I WOULD NOT RECOMMEND IT, THIS PUTS TOO MUCH PRESSURE ON THE SALES PERSON, TOO MANY ASPECTS OF HIS/HER JOB TO ATTEND TO DAY IN AND DAY OUT, WHICH COULD CAUSE THEM TO LOSE FOCUS ON ONE PART OR THE OTHER...THIS COULD ALSO PUT A DAMPER ON COMMISSIONS, SALES RECORDS AND THE LIKE AS THEY MAY HAVE TO INVEST TOO MUCH TIME DEALING WITH THE AFTER SALE ASPECT OF THE BUSINESS..I WORK FOR A SALES OFFICE AND OUR SALES REPS HAVE A HARD ENOUGH TIME DEALING WITH WALK INS AND THIER CLIENTS AS IT IS
2007-12-21 00:15:59 · answer #6 · answered by cdlfamilyof4 3 · 0⤊ 0⤋
I would think so-YES.
2007-12-21 00:14:00 · answer #7 · answered by Anonymous · 0⤊ 0⤋