Ihave a corupt symantec file that wont delete.Help please in laymans language?

Question

When i installed symantec it caused me to have a corupt file.I was told to delete common\shared files but they wont delete.I am a greenhorn at this and so i would like an answer in simple terms please.This is a misery as i keep getting autoprotect off and have uninstalled and re installed symantec several times but it makes no difference.Symantec gave me the answer about deleting but have never bothered to reply to follow up questions.Please help.

Answer 1

Download this free software, http://www.downloadspin.com/System-Utilities/File-and-Disk-Management/Kevin-Solway/Delete-Doctor_2320.htm

Called deletedr. Save to your documents and then open and save to desktop shortcut.

Here are some basic instructions on how to use the software.

This software will delete, write protected files, corrupt files, and files being shared by another file. (Only the file Symantec being shared will be deleted).

When you open the software, open browse, open program files and look for Symantec file & Nortons. Which ever one you see open and the file will be placed into deletedr. Then you want to use the option that says, on my next reboot file will be deleted. Reboot and then go to start, run and type in; c://program files, click on browse, open program files and look for Symantec and delete.

You can also go to start, search and type in: Symantec, and let your PC search for all related files for Symantec, and delete from top to bottom. If any say being shared, then reboot and go back and try again and should delete.

Minddoctor, France

Answer 2

Uninstall Norton again.

Download and run the Norton removal tool here; http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Once that is done, reinstall Norton and see if it is fixed.

If not, you might want to try booting into safe mode and deleting the files/folders that will not delete.
To do this, keep tapping F8 when your PC is booting up, then choose safe mode and delete the files.

If you still cannot delete the corrupted files using the above methods, then there are programs available that I think can allow you to delete them, but I don't know what they are, sorry...

Good luck.

Answer 3

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