I recently ordered a set of CD's, but they do not seem to recover the computer. I've been told I may have the wrong set. I got 11 recovery cd's, does that sound right? When I run them, either they fail to partition the drive, or they start a recovery process, but can't read some of the files on the CD's (and by some I mean most). Hp support is a complete bust. Can anyone help?
Thanks
2007-12-20 05:05:24 · 2 answers · asked by dschwar5 2 in Computers & Internet ➔ Hardware ➔ Desktops
Sorry, but I've had the same experience with HP. And yeah, 11 discs sounds right (there were 10 for mine). My computer wouldn't read 7 out of the 10... called HP a few times, and they just gave me the run-around, and of course had to say "Well, it sounds like your computer may be a little out of date... would you like to go ahead and order a new one today? I can connect you with the sales department." Told them that I would NEVER own another HP in my life, and then hung up.
Took my computer to a place in my city that repairs them. Turns out the computer needed reformatted, and HP thought they would shut me up by sending the discs that wouldn't have fixed the problem anyways. For about $90 they fixed it, and it has run like new ever since (that was about 6 months ago). Good luck, but I don't think the discs are going to help you!
2007-12-20 05:16:43 · answer #1 · answered by *Melody->Chase's Mom 6/28 4 · 0⤊ 1⤋
I ordered the recovery disk for my Compaq from HP. It took about 4 weeks to get it, but when it arrived it worked just fine. There was a $15 charge, but it could be more if your computer is out of warrenty.
2007-12-20 05:19:53 · answer #2 · answered by Ron M 7 · 0⤊ 0⤋