My AVG anti-virus program is saying I can't delete or quarantine it because it is in use by another program. What/s next? How do I get rid of this damn thing?
2007-12-20 01:25:43 · 7 answers · asked by . .DaveM123 2 in Computers & Internet ➔ Security
Whenever you get the message that a file cannot be deleted because it is in use, run AVG in "safe mode".
SAS should remove the malware.
Download and Install Super Antispyware free. Reboot into Safe mode and Run SAS. Allow it to quarantine whatever it finds.
http://www.superantispyware.com/
How to Start Windows in Safe Mode:
http://www.bleepingcomputer.com/tutorials/tutorial61.html
I will check back after you have used SAS to see if problem is solved or if you need further instruction.
2007-12-20 01:43:36 · answer #1 · answered by Charley Horse 6 · 0⤊ 1⤋
Ok first of all you need to find out ware it is hiding in your PC (it should say on the anti- virus) Then you need to go to my computer and put in the folder name that is tells you
when it gets there u should see the trojan. dont click on it a launch it (Bad thing to do your only going to make a bigger problum) Just click and delete the go back to you anti virus and click repair or w/e (note!! the virus it tranfurd to you trash bin go in and take out the trash!"
I hope my answer helped and good luck!
2007-12-20 09:37:28 · answer #2 · answered by Anonymous · 0⤊ 1⤋
After you follow MindDoctors help instructions, you might want to consider changing your free AVG anti virus program to a more effective one. I switched to 'Avast' when I encountered a similar situation, (it is also free): http://www.avast.com/eng/avast_4_home.html
2007-12-20 09:39:05 · answer #3 · answered by mermeliz 7 · 0⤊ 1⤋
Please go to TrendMicro HouseCalls and run their antivirus program direct from their server. You will have to install their active "X", that is 100% safe. Allow the scan to complete and at the end of the scan all viruses and spyware will be found and killed. Here is the link. No conflict with your own antiviurs.
http://housecall65.trendmicro.com/
Minddoctor, France
2007-12-20 09:32:27 · answer #4 · answered by MINDDOCTOR 7 · 0⤊ 1⤋
You will probably need to boot your PC into safe mode, then it should remove it.
Keep tapping F8 when your PC is starting up, then chose safe mode. Once in safe mode do another full scan with AVG, and you should no longer get those "program is in use" messages.
2007-12-20 09:38:15 · answer #5 · answered by Chris 5 · 0⤊ 2⤋
try trend program listed below by other user if that don't work try avast( free home edition )--it might take 2-3 programs to get it out-no antivirus program is 100 percent
2007-12-20 09:36:00 · answer #6 · answered by southarkansas 6 · 0⤊ 1⤋
yes
2007-12-20 09:30:06 · answer #7 · answered by Ahmed MOHAMED 1 · 1⤊ 2⤋