We just bought an HP laptop for our business... My hubby set it up and password protected it - and we had to restart it and now it says we cannot log on because our password is incorrect. We are using the SAME password that we set it up with - and it even had a "verify password" when we set it up.... is there any way to retrieve a lost password or reset the log on password? Thanks!!!
2007-12-19 12:55:19 · 7 answers · asked by Brandy C 2 in Computers & Internet ➔ Security
yep - caps lock is not on, the num lock is not on, or fn key is not active
2007-12-19 12:59:56 · update #1
OK - we have tried every possible way we can - we thought maybe we had the caps lock on, etc... when we setup the password, but to no avail...that didn't work. thanks for your answers!
2007-12-19 13:03:19 · update #2
HA HA - OK...we just bought this thing TODAY!!! And, it didn't come with any disks. It has a pamphlet with it that says to make your own recovery disks....or you can restore from your own hard drive. We are just going to call HP! thanks so much!
2007-12-19 13:10:28 · update #3
OK - We got it! For some reason, we just restarted it and tried it again...and it worked. hmmmm....not sure what happened, but we knew we weren't morons...... Now, not sure if something is wrong with the computer or not.... anyway - thanks for all of your answers
2007-12-19 13:23:52 · update #4
Hello Brandy
I would need to know what the Operating System is and the Model of the unit helps me also !!!
I have a Special Program that works with Windows 2000 and XP So Far.
I am uncertain if it works with Vista ???
I willnot get into specifics over Yahoo Answers.
if you want to message me further, Feel free to do so.
2007-12-19 14:29:30 · answer #1 · answered by Law Professor 5 · 1⤊ 0⤋
Is it possible you had the Caps Lock on when you typed in the password during setup? Try typing in the password with Caps Lock on.
You don't have to buy a new hardrive. If you have the original disks that were purchased with the laptop, you can usually install the operating system again; also called OEM disks.
2007-12-19 13:01:28 · answer #2 · answered by Anonymous · 1⤊ 0⤋
There should be a password recovery in the Windows cd(if you're using Windows). Like for XP just put the Cd and you might have to do a system restore though.
When you restart, there should be a part then it says system recovery options, go into it and do a full system restore, this will delete everything on the computer, and its like new.
2007-12-19 13:04:48 · answer #3 · answered by Anonymous · 1⤊ 0⤋
if you are using XP then try this, it may sound silly but works. login as administrator (check the spelling) and ENTER leave the password column blank. Once you are able to login then go to Control Panel => User Accounts => and remove the password first on the account with which you are not able to login and then create a new password for the same account.
2007-12-19 13:14:26 · answer #4 · answered by Mike 2 · 0⤊ 0⤋
i want to say no, honestly.... that happened to me and unless u can get someone to bypass it somehow, u might have to get a whole new hardrive without a password. happened to me, it is a major hassle. the point of that password is to let NO ONE in under any circumstances
2007-12-19 13:01:18 · answer #5 · answered by SPCAnde 6 · 0⤊ 1⤋
it was probably that the numlock was "on". in laptops, when the numlock is on, the characters (blue superscripts) in your keyboards are activated instead of your regular keyboard keys. so in standard laptop keyboards, when you type character "u" and the numlock is activated, the number "4" is entered...
2007-12-19 13:35:02 · answer #6 · answered by omigodgem 4 · 0⤊ 1⤋
are you sure the cap locks arnt on?
2007-12-19 12:58:31 · answer #7 · answered by J D 2 · 1⤊ 1⤋