i bought an hp laptop 2 and a half years ago w/warranty and it started acting up. About 6 months ago, i brought it in for overheating they sent it back with a broken hinge on the screen.
i had to bring it back 3 months later because it overheated again and the battery was dead and audio jack was loose.
they "fixed" it and sent it back w/o ever fixing the audio jack and it still overheats & now i have ghost images on the screen & the scroll pad freezes & instead of the screen lighting up when the power jack is plugged in, the screen dims.
i brought it in again and told the manager that the problem is not getting fixed and that the laptop smells like burnt glue and he told me i must not be using it on the right kind of surface. i told him i have a portable thing that holds the laptop and his response was for me to get a cooling pad, but the fans on he computer work fine. Now the computer will not boot up.
Am I wrong for asking for a new computer? It's only been sent in 2 times.
2007-12-19 08:57:35 · 1 answers · asked by ss 3 in Computers & Internet ➔ Hardware ➔ Laptops & Notebooks
i know about the 3 times and the 4th they'll replace it, but i think at this point it's obvious it is a serious problem. i am worried they will do a quick fix because the warranty is up in february. when it is sent back to me broken, the geek squad at the store opens it up and fixes it. one of the times it was sent off for fans, and it was given back to me with the fans not plugged in, so the gs person at the store opened it up and plugged them in. i thought they were not supposed to do that. the gs person said the computer motherboard is fried, which is what a lot of other people who have seen it told me
2007-12-19 09:14:40 · update #1
I have a computer with Best Buy too. When I took it in for service they told me that after taking it in for 3 times or if teh costs of repair are higher than the product costs, they will replace it
2007-12-19 09:03:57 · answer #1 · answered by e_rod382@sbcglobal.net 2 · 0⤊ 0⤋