Okay i have a special plan with phone, internet, and tv for 79 bucks a month. Charter offered me a cable box for the tv and said they wouldnt charge me anything. However the bill i got next month suggested otherwise. Instead of being charged 79 bucks i was charged 139. I called them back and the operator said he would fix it. However on the bill after that i saw no change. Is there anyway i can get a refund? Had this happened to anyone else? What should i say while talking to the charter operator? Please try and help me.
2007-12-16 09:28:42 · 3 answers · asked by tennis pro 2 in Business & Finance ➔ Corporations
When you call again, don't speak with the operator, ask to speak with the manager. Make sure you get the manager's name. Describe your situation and get confirmation that they are going to correct the situation. Try to find out how exactly when they refund will be processed or applied to your account. If you can, record the conversation so you have it for your records. After the phone conversation, write a letter to customer service (check their web site for the address) and detail the nature of your complaint, the action promised by the company, the time and date you called, and the name of the manager you spoke to. This should get you the best results.
2007-12-16 17:27:33 · answer #1 · answered by Piggiepants 7 · 1⤊ 0⤋
Not me! :( I was on at 5:30pm EST today but at 7:00pm I could not get back on. My brother lives 1 hour away, has Comcast, and he was able to logon to my account no problem. So it's a problem with Charter. I called Blizzard and they said it's a charter problem. Charter says it's my router... BS I can access al other sites. I'm POed.
2016-04-09 07:40:01 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Would you expect anything else; it's a cable company.
2007-12-16 11:16:34 · answer #3 · answered by Anonymous · 0⤊ 1⤋