Ok, I am using comcast high speed Internet for my internet service. My modem has 5 lights. Power, Receive, Send, Online, and Activity. Its model I think is "SURFboard SB3100 Cable Modem" because thats what it says on the front. Like occasionally (almost every 5 or 10 minutes or so) The connection gets lost! It's so frustrating! All the lights go out in my modem and then slowly come back. What's the problem? Is it Comcast? Is it my modem? What should I do?
P.S. I use Windows XP. My modem is like 4,5 or maybe even 6 years old and so is my computer. Its a Sony computer. (sorry I Dont know the model)
2007-12-16 07:52:45 · 6 answers · asked by Anonymous in Computers & Internet ➔ Computer Networking
Plus my computer does go pretty fast. It doesn't really have a virus. So that can't be the problem
2007-12-16 08:07:42 · update #1
Yea, we'll blame the modem. if the lights are going out the modem is doing that without any help from the computer. It seems strange the power light goes out. I assume it is plugged in with everything else and nothing else is going out. It should be a comcast repair
2007-12-16 08:06:06 · answer #1 · answered by Jeffery H K 6 · 1⤊ 0⤋
Comcast can diagnose the modem over the Internet. They'll replace it for free.
2007-12-16 08:11:04 · answer #2 · answered by Anonymous · 0⤊ 0⤋
If the modem is old, that could be part of the problem. But it's most likely your ISP. Give them a call and ask, maybe replace the old modem and see if that helps.
2007-12-16 08:00:44 · answer #3 · answered by Erwing 2 · 0⤊ 0⤋
With it being windows, random shutting down as such sounds a lot like a virus. Best bet is to buy a MAC.
2007-12-16 08:00:55 · answer #4 · answered by Alisterio 1 · 0⤊ 0⤋
you got it,Jeff !
a comcast user here
2007-12-16 08:08:08 · answer #5 · answered by Anonymous · 0⤊ 0⤋
its controlled by Micheal Jackson
2007-12-16 08:00:13 · answer #6 · answered by pokemontrader4456 2 · 0⤊ 0⤋