McDonald's customer service, who do I complain to and should I?

Question

I've gone to this same McDonald's in the past couple months and have several complaints... one time a couple weeks ago it was in the mid 80's outside (I live in TX) and they had the heater on, we asked them about it and 20 mins later one of the workers was asked to turn the AC on. They make customers wait at least 5 mins (this is not during busy hrs) even though they have about 8 people working and only a few customers. They've gotten my order wrong more times than not... and when my parents asked for refills they had to wait while the worker finished her conversation with a co-worker... I didn't think too much of it... so today we went back again and I found a hair in my burger.... so after all that's happened I decided to write in and complain and started writing down the address of the owners... one of the workers noticed me and yelled loudly, "Oh my God, these people" all while she rolled her eyes at me, so now I feel a bit embarrassed writing a complaint... should I still do it?

P.S. Should I have complained to the manager before writing the owners?

I know this is just McDonald's but I can't believe just how bad their service is even for a fast food restaurant.

Ok, thanks... you've all been very helpful... I was beginning to wonder if I was overreacting by wanting to complain... hopefully I will send the letter Monday and see how that turns out

The only person who was a teenager in the whole place was the one who took my order and he was the most pleasant one.

Answer 1

You should definitely talk to one of their managers first and then write the letter. But either way works, I hope. I know how frustrating this is. I've dealt with situations like this before, and I have zero tolerance on things like this. Talk to the manager face to face, and make him or her understand your frustration and how much this could cost their business and then write a letter to back it up.

Good luck!

Answer 2

Do not feel embarrassed about writing a complaint. The owners/operators would be very interested in your opinion. First of all, call the McDonald's, and ask for the number to their regional office. After they give it to you, then tell the store manager the reason for the call. He/She should then take steps to take care of the situation. Make sure to describe the rude employee and what day it happened on..Believe me, they will recognize a physical description. There is no excuse for that kind of behavior to a customer ever. The heating/ac thing is probably only something the store manager is allowed to deal with and not the regular crew as the heating/cooling systems are complicated. As for your parents asking for refills, they should have interrupted the conversing co-workers to remind them that they were waiting and that they weren't getting paid to talk but to offer outstanding customer service. And above all, do not be afraid to get the manager up there. If you have a complaint, call the manager up there..that is what they are paid for is to ensure that you have a great dining experience.
If you feel that the management can't or didn't resolve your issues, then you contact the regional office and they definitely will take steps to improve things.

Answer 3

On Thursday 07-16-2015 about4:00 pm. we were at store #28900 and purchased items to go. A minor requested a drink of water and was given a cup. Upon going to the soda fountain he was confronted by the female supervisor who abruptly accused my son of stealing and became very boisterous and loud. We were shocked at the unprovoked verbal attack which she continued to insult and utter racially suggestive remarks that she hate this place and the 'people'. She threatened to call the police and have my boy arrested. Even when the drink was paid for she carried on escalating the incident with her rude racist behavior. We was forced to leave the store extremely offended and disappointed with the awful outrageous situation that just transpired at that Mc Donald's store. It could have been easily rectified if that crude employee did not let her emotions get the better of her and offend the customers. I would like a written apology from the offender and a proper disciplinary action taken. No one should ever have to experience such a terrible ordeal inside any place of business, particularly Mc. Donald's restaurant. Discrimination against African American customers should not be tolerated. Thanks for considering.

Answer 4

Home Depot is the worst. Most of them are minimmum wagers that know nothing and all have an attitue. Also, when you want some service, no one will help you outside of their department. Like they even know anything in their own department. Also, the people in customer service act like dmv workers. If you don't like working there, quit!! I do not understand how they have non english speaking personnel in customer service. I understand hamve the people in there speak spanish, but the other 1/2 speaks english people!!

Answer 5

I also live in TX and my husband and I were complaining just this morning how the service at McD's has drastically declined. We are not talking about one main McD's but several. We dont eat at McD's often, but it seems like when we do eat there they are either really slow or the employees have a "I dont care" attitude. Recently on a trip to another town in TX we stopped in a small town for lunch. The service was sooo terrible that one of the ladies who was waiting for food demanded the store number as she was leaving the McD's. I suppose you could call anonomously and make a complaint.

Answer 6

almost all restaurants like that have numbers to call on the sales receipts, or at a minimum tell you which "store number" it is.
I would not talk to the store manager. They don't give a **** and would be embarrassed but will only try to patronize and apologize just enough to get you out as soon as possible so you don't make a scene or make them look bad in front of their underlings. But in reality, they won't do anything. You have to write the owners. Also, don't leave any comments on their stupid "comment cards" unless you mail them directly to the headquarters or owner. If it's just a drop box, chances are no one important will read it.

Answer 7

You should compalin , about anything thats wrong. If service is slow , ask for the team leader , or manager . If you are being treated disrespectfully, like the eye roll, or staff chatting and ignoring you, again , team leader or a manager .

If your order is wrong , hand it back, and ask it be corrected , if in fixing it your fries get cols , ask for it to be hot .

A hair in food should NEVER happen , its a health code violation if someones not using a hair net .

Get the names of anyone you speak to, and write a letter to the manager of the franchise. You can also write to corporate hedquarters with complaints .

IF that person had yelled that at me , she would be explaining to the store owner why she should keep her job, its shows an absolute contempt for the customer , and the customer is ultimately paying for all of it .

Answer 8

Yes, you should complain. First try talking to the manager. If that leads nowhere, find out who the owner of that particular chain is. If you still get nowhere, go on line to McDonald's website and write to the corporate offices.
Good luck!

Answer 9

If talking to the manager does not get you satisfaction you should call the main corporate office in Oakbrook Illinois.

They have an 800 number and you can get it from any of the hot or cold cups or by asking a manager.

You might want to go to a different mcdonald's from now on.

If this were my crew they would be terminated.

Answer 10

WAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA
Dont tell me I served in Iraq for somones freedom to complain about the service. For heavens sake eat around the Hair! I ate stuff way worse than McDonalds. Try an MRE!
Now there are FDA rules and McDonald stardards of running a business. You must also know that there is somthing called the chain of command. First start with the employee. Now yes you probally wont get anywhere because they are just teenagers trying too make it out there in this peace of crap economy. If your not satisfied with that go to the shifmanager, then store manager then last thing you do is use the 1800 number at McDonalds website or also leave a email comment.

Stop your wining and Being a royal pain in rear princess. DRIVE ON!