i keep getting the same spyware/adware on my computer dispite the removal tools?

Question

I keep running spyware/adware removal, it detects it also i have liveonecare which is suppose to detect and remove virus's, i have followed all the instructions yet its still there, it has changed my homepage and disabled internet options tab, overrides the popup blocker, has even allowed porn to be sent to my hotmail account, i have uninstalled an reinstalled, also restarted after removal nothing is working :(

the name is virtuemond, it even stops me from using this site, properly, freezes the screen have had to restart the computer 5x...going to try it on safe mode so i can do the other steps, ty guys wish me luck,

Answer 1

Read entirely first, print (if you want to be safe), and then go over it step by step.

Ok, you seem to have a very persistent problem that requires some heavy duty action! First of all get a better and safer web browser, get Firefox:
http://www.mozilla.com/en-US/launch/?utm_id=Q406&utm_source=google&utm_medium=ppc&utm_campaign=postlaunch&gclid=CNi7gYPYqpACFQU6awodxgN_8Q
You HAVE TO download and install Firefox, for you to even start dreaming about some sort of recovery. when you start Firefox, make it your default web browser, and import only your favorites from internet explorer(NOTHING more).

Now go to C:\Documents and Settings\*yourusername*\Local Settings using My Computer. You will have to close any program you have open right now. Open "temp" and delete everything your computer will let you delete (sometimes a file in this folder is being used by a program that is open, and you won't be able to delete it, so delete everything except the few files you can't delete). Now we are going to go up one folder, back to C:\Documents and Settings\*yourusername*\Local Settings and open "Temporary Internet Files", we are going to do the same thing we did in the Temp folder, we delete everything we possibly can. To end the entire procedure, empty the recycle bin(NOTE. it can be that you were not able to delete any more files beacause the recycle bin was full, so in that case you will havew to empty it more than once). Temporary folders on your computer should be just that TEMPORARY, but windows decides to keep them for life if you don't clean it up once in a while.

Now download Spybot:
http://www.download.com/3000-8022_4-10743107.html
Now Download Adaware:
http://www.download.com/Ad-Aware-2007/3000-8022_4-10766151.html?tag=lst-1
And also get a good anti-virus system, AVG:
http://free.grisoft.com/doc/downloads-products/us/frt/0?prd=aff

Now before we start installing or scanning our computer we want to get rid of "System restore", because that is a place where a lot of malicious software hides. To disable or re-enable it follow these steps: Go to START, right click on my computer, click on properties, go to "System restore", and check the first checkbox you get, the "turn off system restore on all drives" one, then click "apply", and then click "OK".
Now we are going to install our virus killing machines!
Start by installing Spybot. The only major thing during the Spybot installation process, is that you want to enable "Tea Timer"(it protects your registry, if you know what that is).
After the Installation you'll be asked if you want to "make a registry backup", if you can, try to skip it and go on to the next step.

Now install Adaware. (Just click next, next, accept, next, etc.)

Before you install AVG however, uninstall "Liveonecare". Two different Antivirus systems usually don't get along well. Restart your computer and then Install AVG. After the installation is complete, scan your computer with each of the tools I gave you. After the "full system scan" in Adaware is complete check all the threats found and "quarantine" them. After the Spybot scan is complete check all the Found items and "fix the selected items". Avg does everything automatically.

(NOTE. AVG scans your computer daily, which is not neseccary at all. To disable the daily scans: double click on the avg icon on the desktop, go to scheduler, double click on "test plan in basic mode", and uncheck the "periodically start scheduled antivirus test", then click "OK")

If the problems on your computer still persist, I recommend you get AVG Anti rootkit:
http://free.grisoft.com/doc/downloads-products/us/frt/0?prd=arw

This is yet a notch higher, and should only be used if the previous programs did not get rid of the problem. Install it, tell the program you are a pro and know what you are doing, and do a full system scan, and get rid of whatever it finds.

If even this did not do the job, you will have no other option other than to totally reinstall windows!

If all goes well you will not have to go through the last 2 steps.

Your E-mail is game over, you can't do anything to stop receiving spam, other than to change E-mail address.

Firefox:
If you are a bit confused in Firefox, keep this in mind, the only thing that changes are the icons and the names, your favorites become bookmarks.

Don't see a particular icon- go to view, toolbars, customize, and drag the icon you like onto your toolbar.

You want Yahoo toolbar or other plugins?
Go to: Tools, add-ons, Get extensions(lower-right corner), and look for what you want. A must get extension is "Adblock plus" it will let you browse the internet with NO advertisements at all, that means faster internet, and less junk!

And finally lets change your homepage. Go to: Tools, options, and change your homepage to whatever you would like(You can copy and paste)!

Feel free to ask some more questions, or to voice your doubts.

Answer 2

2

Answer 3

Run your anti-spyware in Safe Mode.If you dont have an excellent anti-spyware or your current anti-spyware can't prevent spyware from Invading you computer,download a better one.
There are top 5 anti-spywares reviews,comparisons and download links on

http://www.anti-spyware-center.com

You can download and scan your computer for free.

As the computer is booting press your "F8 Key" repeatly which should bring up the "Windows Advanced Options Menu" . Use your arrow keys to move to "Safe Mode" and press your Enter key.

After into safe mode,run an anti-spyware to remove the spyware and adware on you computer.

Make sure you have 1 or 2 antispyware on your computer and 1 antivirus and also 1 firewall.

GOOD LUCK!

Answer 4

Don't use Ad-Aware by itself, as it won't get rid of everything. Download AVG Anti-Spyware, Spybot Search & Destroy, and Spyware Terminator. Boot your computer in Safe Mode (keep pressing F8 as the computer boots up to get into Safe Mode), and then do a COMPLETE scan with all of them. Also, install Spyware Blaster, as this will block cookies and malicious sites automatically in future, as will the Immunize feature in Spybot.

Answer 5

Yikes, your computer has a nasty infection. There are a number of things you can try. First, download and install Malwarebytes (http://fileforum.betanews.com/detail/Malwarebytes_AntiMalware/1186760019/1). It is a new tool in which I have heard good things about. It can remove many spyware and adware programs that other anti spyware programs can not. Once you have it installed, reboot your computer but go in to safe mode. Usually, you need to press the [F8] key to boot in to safe mode. You want to boot into safe mode because in this mode only the Window system files are started. This prevents malicious programs from loading at startup. In safe mode, run a full scan with Malwarebytes. Be sure to quarantine any suspicious files. Once the malicious files are removed, restart normally. Run Malwarebytes again. Be sure to quarantine any malicious files.

You need to install some security software to prevent this from happening again. There are 3 free anti spyware programs which can help, namely, Spybot Search & Destroy, Lavasoft's Ad Aware and Microsoft's Windows Defender. Windows Defender is only available for Windows XP and Windows Vista. You can find all 3 programs at (http://www.filehippo.com/software/antispyware/). Both Spybot and Windows Defender offers real time protection. In addition, Spybot is great at blocking any unauthorized changes to Internet Explorer's settings. Furthermore, Spybot can reverse any authorize changes. Unlike antivirus programs, you can and should install multiple anti spyware programs. What one program misses the other finds and vice-a-versa. Once you have these programs installed, update them and then run a scan with each one at a time. Be sure to quarantine any suspicious files. In you need instructions on how to use them, please read:

1. Spybot (http://www.download.com/1200-2023_4-5157526.html)

2. Ad Aware (http://www.download.com/How-to-use-Ad-Aware/1200-2023_4-5157520.html?tag=morehowto)

Its also a good idea to install a firewall. There are several free ones. If you need help using any of these programs, just drop me an e-mail. I can help you lock down IE so no one can change the settings without your approval.

Answer 6

Dear,
If you are using Internet Explorer,Just remove it and use Mozilla Firefox . Scan you PC with Anti Spy ware software.
Your problem will be solved .

Anti Spy wares
AVG Anti Spy ware (Free tool)

Internet Explorer has so many security issues..
For Secure and Faster Web browsing use Firefox.

Some features of Firefox
Pop-up Blocker
Protection from Spy ware and Ad ware
Clear Private Data
Improved Tabbed Browsing
Phishing Protection
Search Engine Manager
Search Suggestions
Session Restore
Spell Checking

Download Firefox
http://firefox.ad.googlepages.com/firefoxdownload
Know more about Firefox
http://firefox.ad.googlepages.com/featuresoffirefox

Answer 7

You can free download antispyware 2007
http://www.antispyware2007.info which is an essential tool to keep your system free of dangerous spywares, protecting your privacy and your PC. It is a cutting-edge anti-spyware solution. This revolutionary anti-spyware program was created by the industry's top spyware experts in order to protect your computer and your privacy, while ensuring optimal system performance. With the ability to locate, eliminate and prevent the widest range of spyware threats, it is able to offer its users a safe, spyware-free computing experience; and with it's convenient automatic update feature, It ensures continuous up-to-date protection.
It also works very well for me
http://www.antispyware2007.info

Answer 8

Set your pc to a earlier time...start, all programs, accessories, system tools, system restore, Next, choose a date on the calendar before you were infected...restart pc.

Answer 9

A name of the malware that it is detecting would be oh-so very helpful!

Answer 10

That's not right