What do you do if you do not receive an item on ebay but seller says they've sent it?

Question

What do I do? Insurance was not purchased

its been 27 days.!

Answer 1

how long ago....mail is slow this time of year...so give extra time before worrying but id go to ebay or paypal for help aftyer ur SURE the seller didnt send it

Answer 2

You can do any of the following 2 first...

1. Get the organization like FedEx, UPS etc.. through which the merchant have sent you the item and talk to them

2. Or if merchant already has the tracking number get the same and follow up on the same.

If not, you need to talk to eBay for the solution. Because eBay is the mediator for both the parties. Irrespective of whether you have purchased the insurance or not you should be able to claim that.

Answer 3

When this happened to me, I contacted the seller and inquired about my order. I had already received an email from them that the order had shipped. I had not purchased insurance, either, and they indicated that I was just out of luck. Later, I emailed them again, stating that the order still had not arrived, but that I needed to rate them as a seller, and I wasn't sure how to proceed. In a few days, I received an email from them that the purchase price and shipping fees were being credited to my account. I hope that things worked out as well for you as they did in this case.

Answer 4

You got to remember that at this time of year there is a lot of mail in the system such as Christmas mail. I purchased a dvd on ebay and it took about seven days to get to me.

Answer 5

If it was sent FedX or UPS ask for a tracking number. If they can't provide one ask for your money back and file a complaint/ leave bad feedback if they don't refund.