During the holiday season, a lot of unstable individuals come into retail establishments to pick fights with sales staff. Being polite never gets anywhere, as these particular people will find any possible way to start a confrontation. Police calls escalate during the holidays because of these public disturbances. Any advice on how to handle these "special" cases?
2007-12-14 14:30:36 · 4 answers · asked by Mrs. H. 2 in Business & Finance ➔ Small Business
Be polite but firm by telling them that this is a busy time of year and you have a lot of work to do or tell them you can't talk to them on days that end in Y.
2007-12-14 14:38:10 · answer #1 · answered by gypsy giraffe 7 · 1⤊ 2⤋
i encounter people like this everyday. The number one thing to do is keep your cool. Don't lose our head. If your like me you can tell pretty quick what a customers intention is. If they are going to be a hard time and not buy anything have them escorted out. Maybe you need some type of security during the holiday season.
2007-12-14 22:35:56 · answer #2 · answered by dodgedifferent01 3 · 1⤊ 0⤋
Sometimes you got to be firm and let them know that their behavior is not tolerated--like a mom with a toddler.
Some other times, you have to just walk away, after telling them their behavior is unacceptable-ignoring them-like with a brat.
Still some other times you gots to pull yourself together and look them straight in the eye, and tell them it is a good day to die if they don't leave right away because the cops are on the way-this lets them really know you mean business!
2007-12-14 22:40:03 · answer #3 · answered by Chris 4 · 0⤊ 1⤋
call security or request some type of protection...maybe a gun under your desk(doesent even have to be loaded)just to scare them if they try and pick fights
2007-12-14 22:36:17 · answer #4 · answered by chris 1 · 0⤊ 4⤋