Describe what you think and feel about the phrase Customer Service?

Answer 1

Currently when I hear the phrase, Customer Service, I think of India and the call centers located there. While the representatives are all well-mannered, I cannot understand many of them. It has become soooooo frustrating to attempt to explain a problem or situation to someone who does not fully understand our culture or our language. I don't know what name should be applied but it is definitely not the "Customer Service" practiced at places like Sears Roebuck thirty years ago.

Answer 2

This would be someone to deal with the needs of a customer. Unfortunately in NC, customer service doesn't really exist.