I have a bank account and the branch is quite far off from where I live because I have moved. I am not happy with their services, so I sent them an email request to close the account. When there was no response I called the customer service, but they said they wouldn't take closure requests on phone. So I sent them a signed letter. It is more than 2 months now, they are sending me monthly statements and new product features and what-not, actually behaving as if I have not sent the closure request and they are also charging maintenance fees every month. The branch is too far from where I live, so I cannot actually go in person and make a request. What shall I do?
2007-12-13 11:40:11 · 4 answers · asked by Mom-of-parth 2 in Business & Finance ➔ Corporations
Not taking an email or a phone call I can understand. However if you sent them a signed letter asking them to close your account, then its time to take legal action, especially if they are charging you fees.
2007-12-13 11:55:53 · answer #1 · answered by JWilridge 3 · 0⤊ 0⤋
If you have the ability to access the account via the internet, transfer the whole balance to a local bank. Ot write a check for the whole balance and open an account locally. Then send a Certified letter (so they have to sign for it) stating you have closed the account.
2007-12-13 19:46:44 · answer #2 · answered by Butterfly Lover 7 · 0⤊ 0⤋
In some cases, and closing accounts is USUALLY one, in-person is the only form of "formal" closure a bank will accept. Is there a friend to ride with and pay gas expenses for taking you?
2007-12-13 19:55:30 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Do what you should have done to begin with: make sure all checks have cleared and any automatic payment authorizations have been terminated. Then send the bank a certified letter directing them to close the account.
2007-12-13 19:44:53 · answer #4 · answered by npk 7 · 0⤊ 0⤋