Can anyone help edit my cover letter PLEASE!!?

Question

To whom it may concern:

I read your job posting for a Customer service representative with interest.

I am currently a customer service manager at *******.com a small e-commerce company. I have been with company for 18 months and have managed to get two promotions. In addition to the management of the customer service department I have also taken the position of the compliance department manager as well.

While working at *******.com I have expanded my experience in customer service. Dealing with customers and company suppliers has given me skills in communication using my manners to handle business with kindness and patience. I have been answering emails as well as phones. I am currently responsible for customer satisfaction, speedy delivers and promotions.

I also have extensive experience in MS Word, Excel, Outlook and Internet Explorer. Which, I believe, would be an ideal match for this position.

Answer 1

The tasks at your current job should be listed in your resume, not on a cover letter. A cover letter is giving you the chance to explain your bulleted qualifications, which are on your resume. Remember that you are looking for a NEW job, you have been mentioning your current employment too much. This will make the company that you are applying to think “If her old job is so great, why is she leaving?” I am not sure why you are leaving, but I always like the old “I am seeking a career, not a job” approach. This makes the employer think that you are willing to stay for an extensive period time. You sound like a very smart individual, so make sure you portray that! Finally, you can trust me. I have been doing resume and cover letters for a long time! Good Luck!
Your Name
Address
Phone
E-mail


Human Resource Dept.
Name of Recruiter
Address

To Whom It May Concern:

I first found out about the **** position available at your company **** through ****. This immediately caught my attention since my current skills and career aspirations are aligned with this position. Listed below are just a few of my qualifications.

• As a customer service manager, I have dealt with customers and company suppliers on a daily basis. This has taught me the fine art of patience, kindness, and assertiveness.
• Daily use of Word, Excel, Outlook and Internet Explorer has developed my extensive computer skills.
• My team leadership skills have been illustrated by *****.
• My oral and written communication skills have been enhanced through email, in-person, and telephone communications.
• I am an extraordinarily fast learner. Although I have only worked at my current job for 18 months, I have received two promotions in that time.

I think that with these skills I would be an excellent asset to your company. I know that no one would be more dedicated to this career then myself. I hope to hear from you during the week of ****, in order to schedule an interview.

Thank you for your time, and have a great day.

Sincerely,

Answer 2

To whom it may concern:

I read with interest your job posting for a Customer service representative.

I am currently a customer service manager at *******.com a small e-commerce company. I have been with the company for 18 months and have been promoted twice in this short period. In addition to the management of the customer service department I have also taken the position of the compliance department manager as well.

While working at *******.com I have expanded my experience in customer service. Dealing with customers and company suppliers has improved my communication skills and taught me the importance of tact and patience. I have been handling both telephone and email communications. I am currently responsible for customer satisfaction, speedy delivery and product promotions.

In the course of my work, I make extensive use of MS Word, Excel, Outlook and Internet Explorer. I sincerely believe that my qualifications and experience make me an ideal match for this position.

(Didn't the job ad tell you who to write to? Why are you addressing this To whom it may concern?)

Answer 3

Dear Sir or Madame,

The position of Customer Service Represenative you advertised on XXXX (Web site or Article/newspaper) on xxxx (Date it was posted) interest me very much.

I believe I have qualifications you seek and have attached my resume for your review.

Should my qualifications interest you, I would welcome the opportunity to meet with you for an interview.

Sincerely,

Your resume will show your current position and your length of time at that position. Your resume should have what you did that will show you have the experience that meets the qualifications and have experience with the software. One of the questions that will be asked is if you are curently a customer service manager, why are you seeking a new postion as a rep that appears to be a step down from your current position. During your interview, your should at minimum discuss a few things 1) How did the position open=was it newly created, did someone get promoted or leave the company 2) Ask questions about the company-A) What business does the company do? If I were to perform my job and do everything that was requested of me, where do you think I could be in the next 5 years? B) Ask about the working enviroment, size of the company? Profitability, revenue and growth rate of the company. C) Major issues you see the company has that they see challanges the company to move to it's next level. D) How long the interviewer has been at their job and what is their impression of the company? E) Do they like what they do and why?

Hope that helps