I recently switched from Verizon to Helio, and have been having a lot problems with my Ocean. It's been a nightmare trying to exchange my phone through customer service, but I'm hoping this is an isolated incident. (It's been over three weeks and they still haven't been able to get a replacement phone to me.) I really like the features that their phones have and their rate plans are great. However, I'm worried that if I ever have another issue, customer service will be of no help. Verizon says that I have until Dec. 17th to switch back without any reprocussions. Anyone else have experience with Helio Customer Service or problems with their Oceans?
2007-12-11 08:48:35 · 3 answers · asked by Amber 2 in Consumer Electronics ➔ Cell Phones & Plans
Sorry to hear about your troubles, amber. Ever since I signed up for Helio (I have a Heat), my mom's line has been receiving spam text message on a daily basis. When I called them about it, they issued a credit and told me how to block the unwanted messages. The next month, I was still being billed for it.
They're pretty quick to answe the phone. Given your situation, I'd demand to speak to a supervisor and explain your sityuation and how it has not been resolved to your satisfaction. They seem to be OK in trying to help you.
2007-12-11 08:59:06 · answer #1 · answered by Travis S 6 · 0⤊ 0⤋
i hated my helio service. at first it was ok, until the web didnt work, once i opened it up it shut the phone of. i made me soo mad. they said they were havent temporary problems with the network and that it should be working within week,...now i would believe that if temporary meant over 4 months. i got tired of it and eventually realized what i was paying(about $80/month) wasnt worth it.
i finally just cancelled it and thought i'd upgrade....
to an iPhone.
haha
first phone i love.
but helio sucks
2007-12-11 13:27:22 · answer #2 · answered by Davyツ 2 · 0⤊ 1⤋
no
2007-12-11 08:51:14 · answer #3 · answered by WooHoo42 1 · 0⤊ 1⤋