Help with router ip address....?

Question

I have a cable modem and need to connect to a netgear vpn router. I've hooked up all the cables and it's like my computer doesn't know its there. My ip address doesn't match the router address & I can't login to the router address. How do I fix this? FYI, If you hadn't guessed already...I don't know much about this stuff, so the simpler the explaination, the better. Thanks so much!

Answer 1

Let's review some basics

1. The internet feed comes to the modem from the ISP, a cable tv supplier (CATV) in your case..

2. The modem has an Ethernet port that should feed into the WAN port (sometimes called the Internet feed port) of the router.

3. I presume you have a static public IP address from your CATV provider. If not, you will have VPN problems if you are hosting the VPN; if you are connecting via VPN to another host (e.g. your work place) you can have a dynamic public IP address.

4. You must configure your router's Internet or WAN port for the type if IP address (dynamic or static) that you have. If it is static, you manually enter the IP address, subnet mask, default gateway, and DNS servers. Do not confuse these addresses with the private or LAN side addresses.

5. I suggest that, at least initially, you provide LAN IP addresses via DHCP and use a 192.168.x.0/24 subnet. In this case x can be any number from 0 - 254, and most often it is 0 or 1 for home networks. Being a 24 bit subnet, the subnet mask would be 255.255.255.0. I suggest you make the default gateway and router LAN IP 192.168.x.1. The x value for the subnet and router LAN IP must be the same. For a small home network, I suggest stating DHCP at 192.168.x.50 and runnng to 192.168.x.99. Make sure DHCP is activated on the router and there is no other DHCP server on the LAN.

4. On all LAN pcs, set the LAN configuration to obtain IP address and DNS automatically. I suspect you have static LAN IP addresses on your pcs and this is a major problem. After changing to dynamic IP, open command prompt (start, run - type in cmd in the run box and hit enter; then at the prompt type in ipconfig /release and hit enter; then type in ipconfig renew and hit enter. Then type in ipconfig and hit enter; you should have a LAN IP in the proper subnet and the default gateway is the router IP address. Now you have a functioning network.

5. If you plan to access via VPN a remote location and are using a VPN client on a pc, now try it. If it fails, the VPN config is in error and you need to reveiw this with the person who set up the VPN.

Answer 2

Press and hold the reset button for 10 seconds to clear everthing and set it back to factory defaults.