I installed ZoneLab security suite on a computer having removed Norton Anti Virus. The PC keeps on rebooting?

Question

Having the ZoneLab installed the PC just restarts at will, the PC uses Windows XP. I nstalled Zone Alarm after the Norton expired. I also disabled windows firewall. Please help

Answer 1

You must not be aware of what Nortons does, being it is pure garbage. When you go to you add/remove, you only think that you have removed Nortons. You will be surprised to find that you are left with over 375 fragments of Nortons glued to all of your registry keys, files/folders and subsystem.

You are going to play hell trying to remove the fragments.

You can start by going to your tray and start, run and thep in c://program files and click on browse, click on program files and look for Nortons & Symantec, (Not sure of the spelling). And try and delete both of them. (If they say write protected or is being use by another file, reboot and try again). If you still are unable to delete, email me and I will direct you to a free software that removes write protected files. Plus I will give you indepth instructions on how to delete.

Next go to start, search and type in: Nortons, and let your pc scan for all related files with the name Nortons. Delete from top to the bottom. If some files don't delete, reboot and try again. Now type in Symantec, and let your pc searc for all related files with Symantec name. Try and delete all these files from top to bottom.

All the fragments left behind cause serious confict with your system.

If you consider yourself an expert, do this last. If you don't consider yourself an expert with computer don't mess with your registry. Go to start run, and type in: regedit, click on "OK", and you registry will appear. Open HKEY CURRENT USER, OPEN SOFTWARE AND LOOK FOR NORTONS, DETELE AND LOOK FOR SYMANTEC AND DELETE. AGAIN ONLY IF YOU KNOW FOR SURE WHAT YOU ARE DOING. IF YOU REMOVE THE WRONG REGISTRY KEYS, YOU WILL FIND THAT YOU MAY HAVE TO REINSTALL YOUR ENTIRE PLATFORM.

Minddoctor, France

Answer 2

When installing any new antivirus you must ensure the old one is completely removed and the computer has been rebooted (to make sure all components are removed) prior to even considering the new installation.

If your computer was running with expired security and quite possibly that security wasn't properly configured or updated in the first place.. then you surely may have contracted malware.

The problem with this is that there are many types of malware out there that will rebel when they detect the installation of a security suite that might do them in... and so they can start to escalate their attack on your computer system... disabling it... and doing much damage. This could be what is going on with you now.

If you are not a tech then you may want to keep it shut off and contact a reliable and qualified technician who MIGHT be able to save what is left of your data.

If you are tech savvy and can afford the risk... you could attempt to boot the computer into safe mode with networking support and try to do a web based scan like from symantec.com or from trendmicro.com to see if they can detect and/or remove the malware. If your security suite came on cd and not downloaded it might have a bootable virus scanner or a command line scanner you can run off the CD (another reason to purchase your security suites).

If all else fails you may need to boot into a windows cd and repair windows, restore to a past date, etc... most of which will cause some data loss or total data loss.

ps. disabling your firewall is really silly unless you are certain a new one is installed.

Good Luck

Answer 3

Did you completely remove Norton?

Norton is known to leave many of it's files and registry entries on the PC, even when removed from the programs list... This is why they have created their own Norton removal tool.
You can get the tool here: http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Run that tool, which should remove most of the old Norton program.

Answer 4

properly dont anticipate norton to be god despatched it in uncomplicated terms stumble upon what it advised to seek for if new virus or a thank you to get to your gadget is deviced norton labs ought to first discove it then the replace is despatched to your pc which would be hours or days! your maximum suitable maximum suitable is risk-free use of you cyber web in case your into piracy and porn there is quite no longer something obtainable to guard you the applying improve into writen for the uncomplicated consumer!all and sundry ought to stay away from those clandistine sites! and in uncomplicated terms the pc with the applying is risk-free to a element! the different without that's uncovered!

Answer 5

Hi
if you have not got the correct downloader for Norton what happens it will keep comeing back.
And then Zone labs and Norton blockand fight each other. this is a problem because they are boacking each other our computer is a risk

Answer 6

did you remove all of Norton first before you installed zone labs you have to go to Norton's site and download a remover that gets rid of Norton completely before you install zone labs

Answer 7

the problem is norton and zonealarm uses a lot of memory
like ram and norton is a ***** to uninstall you have to get a
software remover from norton , so maybe you should upgrade
ram thats also why your computer turns off like that.

Answer 8

do a system restore at F8, it didn't install properly, take note of bigguyin's answer as well