You call to complain about a service or to get your money back on something and you get a foriegn person speaking in what may or not be English. Do you think it is because they think you will get disgusted and just give up.
2007-12-09 15:11:49 · 24 answers · asked by tidbit 5 in Society & Culture ➔ Other - Society & Culture
yes. The exact reason actually. i work on the inside, i know.
2007-12-09 15:13:55 · answer #1 · answered by Anonymous · 1⤊ 0⤋
I thought so the other day but realized that it was because if it was an after hours call it was sent to a different service. When i called during normal business hours they explained that to me. A cheaper cost than to have the company have a 24 hour service the tech told me. And that was from AT&T. Remain patient though because it will be documented that you lost your temper and were rude. I work in a Customer Service center and see that daily.
2007-12-09 23:16:46 · answer #2 · answered by bibbyplayer 1 · 0⤊ 1⤋
In my opinion, yeah I think they do. What's going on is outsourcing...they'll work MUCH cheaper overseas than they will here so the companies just forward your call to them. It's so frustrating sometimes that it makes you want to crawl through the phone and hurt somebody. Outsourcing is never ok, but if they're going to do it anyways, PLEASE make sure they speak English! (This is to you Verizon and Dell)
2007-12-09 23:15:15 · answer #3 · answered by stace1814 3 · 1⤊ 0⤋
No, it's because "call centers" in foreign countries can be run much more cheaply than in the USA. The companies save money by outsourcing to the lowest bidder.
2007-12-09 23:16:18 · answer #4 · answered by Computer Guy 7 · 0⤊ 1⤋
YES A LOT OF TIMES THATS TRUE THEY ARE ALL FOR THEIR MONEY JUST LIKE CAR SALES MEN THEY DO IT ALL THE TIME I HAD A GUY GET PISSED OFF AT ME BECAUSE I DIDN'T WANNA BUY A CAR I JUST WANTED TO GET ANSWERS AND SEE IS THEY COULD ORDER A CAR THEY DONT HAVE AND HE TOLD ME WHAT WAS YOUR POINT OF COMING HERE IF YOU WEREN'T GONNA BUY A CAR AND THAT RIGHT THERE TELLS YOU THEY ARE ABOUT MONEY HE NEEDS TO MAKE A CELL SO HE CAN GET A GOOD RECORD AND PAID I JUST WANTED SOME ANSWERS THATS OK TO LOOK AND GET ANSWERS RIGHT
2007-12-10 13:20:13 · answer #5 · answered by ? 3 · 1⤊ 0⤋
No I don't think they do it on purpose, but I understand your frustration. It happens to me quite a lot with credit cards, and paypal, and I need a fix to my problems immediately and I get someone that doesn't speak English very well and they end up not understanding my problem... I usually ask to be transferred to someone else.
2007-12-09 23:15:34 · answer #6 · answered by Anonymous · 0⤊ 1⤋
It's because people in India will answer a phone for literally pennies a day, whereas people in the US want $12 an hour with benefits and holidays.
2007-12-09 23:14:27 · answer #7 · answered by Socks 4 · 1⤊ 1⤋
no, I think it's because outsourcing to foreign countries taht aren't unionized saves money, so that when you initially buy the product it's cheaper. Unfortunately, you pay in the long run when you cna't get help from customer service!
Buy American, buy union-made.
2007-12-09 23:42:08 · answer #8 · answered by ostraussey 2 · 0⤊ 1⤋
No, you are going to get that because some company thought it would save them money to out source that job to India or the Phillipines.
2007-12-09 23:14:46 · answer #9 · answered by Carol T 4 · 0⤊ 1⤋
No, it's because it's cheaper for the companies to send their customer service calls to foreign countries.
2007-12-09 23:13:51 · answer #10 · answered by Anonymous · 1⤊ 1⤋
i believe that it is because there is a lower wage that companies can pay foreign workers, and so to save costs, they route your calls to like india or wherever. also, none of us is important enough to require someone who can speak english well...
2007-12-09 23:14:33 · answer #11 · answered by kesurhad 1 · 1⤊ 0⤋