Have you ever sent food back in a restaurant?

Answer 1

Yes I have. When you are paying out for something and it is not what you expect it to be, ie over cooked, under cooked or a hair in the food the you have a right to send it back. The customer is always right.( If you ordered pie and chips and you wanted to swap the pie because you decided you didnt want it then I think thats unfair.)

Answer 2

First, if you are in a decent restaurant, the Chef will not do anything to your food if you feel it is not cooked properly, they will recook or replace your order, no problem. If you feel you ahve to worry about eating your food after asking for a recook, you should rethink where you are eating.

Second, eating half a meal then deciding you don't like it is not a reason for a refund. We are not a taste-testing facility, we are a restaurant. Those of you who make a career of sending your food back are the reason that restaurants like mine, I work in a fine dining establishment, suggest recooks or another item instead of free food.

As a server, there is nothing more annoying than waiting on a table for over an hour, them assuring you that everything is wonderful, then when you present the bill, they need the manager because all of a sudden the food was horrible and they refuse to pay for it. That is why the prices off food and a night out keep rising is because of cheap people who are jsut out for a free meal!!! IF you are too cheap to pay for your meal or tip yur server, eat at home or eat at McDonalds!!!!!

Answer 3

Very, very rarely will I send food back. As I've noted in other answers, I'm a chef and know what it's like to be in the kitchen during a busy rush. We do our best to make sure that your order goes out exactly the way you ordered it. However, if you special order something, you have to realize that we've probably made that item 100 times or more, the way it's described on the menu. So, when you order that "Spinach salad with candied walnuts, supremed orange slices, and blue cheese tossed in a balsamic vinaigrette" without the blue cheese, there is a possibility that you might get a little bit of blue cheese in it. We make it all the time *with* the blue cheese. Most cooks/chefs will take the time to remake it once they realize it was made wrong, and remake it correctly. But, hell... There have been several times, simply due to how busy we were, that I've had to remake one diners' salad twice, simply because I was in high gear and swamped with tickets.

Remember, ladies and gentlemen, kitchens are typically understaffed compared to the dining room. One place I worked at had three people cooking food and a dishwasher... with four servers, two bussers, a bartender and a cocktail waitress taking care of the dining room.

Be patient, be polite and be reasonable, and we'll do everything we can to make your night as enjoyable as possible.

Be a jerk, and... Well, have you seen "Waiting"? ;)

*Edit: That last line was a joke, folks. Out of the hundreds of thousands of cooks and chefs, it's a small handful who would actually do something nasty to a customers food - and they usually end up losing their job because of it.

Answer 4

If my order is wrong or my steak isn't cooked properly, I will inform my server and have it sent back. A lot of times the waitress won't even tell the cook it's being sent back. For example, I was in a restaurant and didn't get my steak cooked properly. I told my server and she didn't even ask if I wanted another one or for it to be put back on the grill. All of a sudden, I had another steak in front of me and it was perfect. This doesn't always happen in all restaurants but the one I was in was great about it. I'll even ask for fresh fries if I get old ones in a fast food joint. You're paying for good, hot food so why not get it.

Answer 5

Yes, and even in a rather posh restaurant I sent a meal back twice, once it was too cold, once too salty, and I don't believe this was deliberate

Hey, I work for my money, I won't just give it away, everyone should complain if not satisfied

Answer 6

I sent a pie back to the kitchen after I found a condom inside it, the resturant manager said he was very sorry but one of the kitchen staff has a fetish for pies, he then assured me that the pie was safe as the staff member always used protection,
I did get a free glass of wine on the house.

Answer 7

Many times, usually because the steak was not cooked to order, and I don't mean off by a little bit. I can tolerate an order of medium rare being a little over or underdone, but a well done piece of meat is inexcusable.

Answer 8

only once at the italian kitchen glasgow. just sat down waitress put bread on table which had pubic hair right on top spotted it right away thank god made a fuss so everyone in restaurant could hear and walked out . totaly gutted loved thier food but have never been back

Answer 9

Like all the time...my boyfriend's dad is a true customer rights observer and sends the food back like 2 or 3 times before eating it but it's perfectly fine! He's chinese and we live in asia. You can imagine how scared to death i am about the waiters who might just dip our food in the toilet bowl!

Answer 10

Yes I sent an order back to Applebees. I ordered chicken alfredo but it was cold so I asked for another order that was "hot". I also bit a piece off the chicken and put it under the noodles. When they brought it back she told me it was a new order, but for some odd reason that same piece of chicken was still under the noodles exactly where i left it. odd huh