Do u agree with the so-called golden rule that 'customers are always right?'?

Question

I don't and i think it's a bunch of bull! We're all wrong at some point in time in our lives and I've seen a lot of customers in the wrong before.

Answer 1

No. I used to work for Pizza Hut and customer would always try to get over on somebody. I didn't order this, when I KNOW I repeated their order to them.

Answer 2

Yes I agree with the basic the customer is always right.Nowadays when you go to a store sometimes ,not always the sales staff is rude to the customer. Sometimes and too often they act like you are stupid as the customer.Other times they act like you are intruding on them when you ask a question about a product or service and behave like the sales clerk is doing you a favor just allowing you to purchase something!!!Other time they,the sales clerks know nothing about the products they are selling!! All those points are inexcusable and discourage customers from returning for future purchases. These behaviors are contributing to more and more online purchasing than ever!! I began working in 1957 in a drugstore/restaurant and also drove taxis for 28 years so I have lots of experience with customers and 99% do deserve the courtesy and respect of the saying "the customers are always right" and I want to thank all my customers over my 45 years working with them !

Answer 3

The customer is Always WRONG! =D I've worked with the public for over six years now and I can honestly say that I have argued once with a customer Because I know he was wrong and I was write (it was over money!) but I still got pulled in the office and was told that we know you were right but you shouldn't have argued with him!! AHHH I was so pissed they said that I should have come and got my boss so she could explain to them....Whatever I didn't get fired but I almost quit because of that!!

Answer 4

Yes I do agree with you, It ridiculousness to see customers sometimes (people like us) telling or doing wrong and we must give them reason because the golden rule.

Answer 5

Heck no I don't agree with it,I only do it because that's the rules of my job if I want to keep it.Usually when they think they're right 9 times out of 10 they're wrong and just want something for nothing.If the argument is really because something is not right then I don't have a problem with that and you should make it right.

Answer 6

grrrrrr.. so a customer comes up to you, starts swearing, verbally abusing you (in front of their children) over something that isn't your fault, and something you can't do anything about, and that would be that things are expensive? and they demand that you give them a 50% discount because they just want it, that's all.. period
and if u give it to them, you will lose your job.. and they will stop beating you to a pulp
and then they have the audacity to say " well, you know the customer is always right"
a half hour later.. my head was tired with nods and yes sir, yes sir, I understand that, yes, I agree, yes sir, I will gladly give you all the money in the safe..yes sir, I will kiss your azzzzz please bend over, yes, u are right, I am a no good ho,,if you say I am sir,, yes sir,
I think I could have made more money and been treated better if I worked the streets

Answer 7

Heck no. They are often WRONG as wrong can be...But as a Customer Service Employee, it is expected that you never acknowledge their wrongs unless it is to the point where you honestly don't want or need the person's business. And that's a rarity.

Answer 8

That golden rule is so the customers will give up the money.

Answer 9

No matter what the first go round the customer is right. Around here that kind of behavior gets them banned. So they are only right that one time.

Answer 10

As a former retailer I'd say that the customer is always confused and the clerk is always underpaid. There's jerks on both side of the fence.