how would you answer these questions during a job interview??

Question

1. Name a time when policy and procedures seemed unfair to you and what did you do about it?

2. Explain a time when you had to be accountable for your work?



These are some of the questions asked for a state government switchboard/ clerical position. Can you give me some examples of how you would have answered these questions

For those of you who said " I am always held accountable, yada yada, good. That is exactly what I thought the answer should be. Really I think that question doesn't make any sense. Aren't you always accountable for your work?...Thanks

Answer 1

1. I have never found a time where policy and procedures are unfair as of yet. I feel policies and procedures are put in place to protect the employer as well as the employee.

2. I'm always accountable for my work, whether correct or incorrect. Correct work and careful work could give reason for my superiors to look at me for potential promotions and more responsibilities. Incorrect work is considered a training tool and I will be corrected by my superior as to how the work should have been done and the error will be a positive learning experience for me.

This should at least get you an oral interview where you can elaborate on your specific experiences if they wish to persue these questions further.

Answer 2

1. Anytime a procedure or policy could not be explained why it exists. If the answer is just because then I don't think it's a good enough reason and will make a case for why I don't think it's a good enough reason. It may reduce or negatively impact productivity. It may harm efficiency. It may be difficult to get people to follow.
2. I'm always accountable for the work that I do. I hold myself to high standards and try to learn from any mistakes. I do the best job I can do. I show up ready to work.

Answer 3

1. Having to book my flights for work through the companies online system, even when I could get the flights cheaper. I brought it up with management but continued to use the proper procedure. Eventually the policy relaxed a little bit. I also tried to totally understand the point of the policy.

2. Working as a shift manager at subway I had to decide how much bread to bake for the night shift. If there was a ton of bread left over at the end of the day or if I was not able to serve all the customers my pay would go up or down.

Answer 4

1. I would try to think of a procedure that seemed to be unnecessary as opposed to an unfair policy. That would make it appear that you suggest ways to improve your efficiency instead of trying to buck the system. I.e. I saw that the sign in sheet looked shabby so I found a way to print the list from the computer and protected it with a clipboard and attached pen.

2. My answer to this is that I have always been accountable for my work regardless of my position.

Answer 5

lol, is this your first job?
1.) If policies and procedures seem unfair to you, (I would not put down that you feel that way) then you might be viewed as a rebel or unconformist. If you were part of updating policy and procedure due to company updating or restructure it would be a good thing. If you were whining about procedure it would be bad.
2.) This one gets me, it should be common sense to you by now.....You are accountable for ev ery act and/or action you make and take throughout life. Everything you say and do, you and only you can be accountable for. That holds true for work, life, friendship, and relationships.

Answer 6

1. I have never really run into any policies or procedures that bothered me enough to remember them now.

2. I am held accountable everyday in my current job. When something goes wrong I am always the first to know and when it is my fault I am the first to step up. Luckily I do not run into this problem to often however. Thanks to my anal attention to detail, I catch most problems before they escape the office.

Answer 7

1. Just think of a time when you were cheated out of a grade and you fought for one that you thought you deserved.

2. Every time you complete a project, your work reflects you and therefore you should be held accountable.

Answer 8

I always had to be accountable for my work during an audit.

The first one I'm not real sure of.

Answer 9

You need to answer these questions honestly, on your own. If you lie you will get found out.