has anyone ever written a complaint letter to bmw and got a response ? who is there to write to if all else fails.
2007-12-02 09:11:33 · 10 answers · asked by Anonymous in Cars & Transportation ➔ Car Makes ➔ BMW
I have written a letter (Fedex-ed) to BMW USA and have gotten a positive response regarding my automatic tranny failure.
Interestingly, my dealer submitted a request at the same time through "their channels" in which I got a phone call back from a woman (probably an intern) from BMW USA telling me "sorry, your vehicle is out of warranty...blablabla".
Fortunately I didn't just leave it to the dealer and took my own action behind the scenes. But I did back it up with ample documentation though (printed out 16+ cases of tranny failure of the same car, same year).
They paid for half of the cost of a replacement tranny.
The key is not to lose your temper. Just be frank and state the facts. An angry letter is a lot easier to be dismissed than a factual one that makes sense.
2007-12-02 19:43:03 · answer #1 · answered by Snowie 6 · 2⤊ 0⤋
What kind of complaint? If it was something about a recall, or a bad part/car, you will never hear from them. They have lawyers that tell them what to respond to. Most times they opt not to respond in case legal action takes place and they said something that could hurt them.
If its a legit problem that BMW USA can fix/confront, then you may hear from them. If its service related, they will probably contact your dealership in question and the dealership will contact you.
I have written 2 complaint letters about Kuni BMW a local dealer here, and one of the letters got a response. They sent me a letter that stated they will take care of the service/warrantee issues I was having with Kuni. Sure enough, a week or two later, Kuni had my car, and was replacing seals/gaskets free of charge.
Be patient. If you get no response, write again. If it still doesn't work, I guess you are screwed. I am curious what you are complaining about.
2007-12-02 09:27:36 · answer #2 · answered by wet sombrerro 3 · 3⤊ 0⤋
I've written a complaint to chevy and all I received back was some sorry letter and a chevy sticker lol.
Never tried BMW though
2007-12-02 09:13:25 · answer #3 · answered by Anonymous · 0⤊ 0⤋
You need to ring BMW customer service after you have spoken to the BMW service manager that is dealing with your complaint.Next you ask for a reference number from customer relations.This will ensure that your complaint is logged with BMW.
2007-12-03 07:31:56 · answer #4 · answered by mick 6 · 0⤊ 0⤋
I had to write to BMW HQ in Munich, then I got some action finally. if they think any of their agencies are falling down on the job they tend to get in quick but give your agency or garage notice and a chance to intervene first, as you'll always need them, very difficult cars for independents to work on...
2007-12-02 09:15:32 · answer #5 · answered by Dad 6 · 3⤊ 0⤋
I saw on watchdog that they can be a ball ache to get through to... Unless you have an M series, then they love you.... Some guy was hammering his new M3 around a track and nearly threw a rod, but switched it off just in time... BMW picked it up from him just to see how he'd managed it !!!!
good luck anyway...!
2007-12-02 11:46:59 · answer #6 · answered by spooky 2 · 1⤊ 1⤋
they would most likely throw it away and ignore it. they can't do anything. it's not like they are going to give u a brand new bmw
2007-12-02 09:15:01 · answer #7 · answered by Anonymous · 2⤊ 0⤋
I've heard on the news a lady did and she got a answer, seriously it was on the news, can't remember much else on it, but i though odd of it
2007-12-02 09:15:03 · answer #8 · answered by harmonieclark 4 · 1⤊ 0⤋
I did, they basically told me to go get bent. This was on a 4 month old 22k Motorcycle.
2007-12-02 09:13:58 · answer #9 · answered by Anonymous · 1⤊ 0⤋
Saddly i think you will find that there customer care is almost as poor and over rated as their cars
2007-12-03 00:01:11 · answer #10 · answered by chris c 3 · 1⤊ 4⤋