Williams-Sonoma just sent my order to the wrong address. When I called them to let them know and hopefully obtain the items in my order they left me on the phone for over an hour and a half and then they told me after that if I want to obtain the order I placed a week ago I will have to call stores around the country to obtain the items myself! So much for customer service!
The customer service manager came on the phone with a condescending attitude that she really didn't give a *** about the fact that they didn't deliver. She was mostly bent on making sure that I knew she was better than me (by the way I rather doubt on her salary she could clean my house) and my order was the least of her concerns. So all I can say is this attitude comes from the top. They have nothing but contempt for their customers. I'm just letting people know that they are NOT CUSTOMER friendly even though with the prices they charge they should at least be better than KMART they are not!!!!!!!!! They have the audacity to sue Target and Kohls for copyright infringement, at least they deliver!!! Maybe if they focused more on delivering what they sold, sales might be better !!!!!! I'm, sorry but I felt like I was treated rather badly and I want it out there!
With all this, how do they stay open? Their products are sold other places and cheaper and with such poor customer service they must have morons for customers! Granted, I was one until today!
2007-12-01 16:17:18 · 3 answers · asked by Breaking Benjamin Yea 1 in Politics & Government ➔ Law & Ethics
Did you place the order online or at a store? Either way this is a thing where you get mad at the store or customer service...... you go to it for the point and get your stuff or some serious store credit.
Did you use a debit or credit card? Call and cancel the charge even if you did not get charged. Have that logged. You are of course concerned about "identity theft" and mention that to Sonoma. Your stuff was sent to the wrong address right and some of your info is on the shipping label. You could now be identified as someone who orders from them.
An hour and a half? Contact the parent company even if it takes hours. Work your way up the chain. I went through this with Best Buy. It took me a couple of days but I finally got to where they were calling ME to resolve it.
2007-12-02 05:52:09 · answer #1 · answered by jackson 7 · 0⤊ 0⤋
Well, you can also get stuff like they sell at restaurant warehouses. I have bought a couple of things from them, but only at the retail store.
2007-12-02 00:21:43 · answer #2 · answered by Monte T 6 · 0⤊ 0⤋
if you ordered by mail, you have rights guaranteed by the government. believe me, that condesending ***** does not want to go to club fed for mail fraud.
internet orders have little protection other than your credit card issuer may be helpful, but not always.
2007-12-04 22:21:57 · answer #3 · answered by lare 7 · 0⤊ 0⤋