my zun is frozen and reset wont work plz help me?

Answer 1

http://isayjackkrup.blogspot.com/2006/11/how-to-reboot-zune.html

says reset is "hold down the "Back" and "Up" buttons simultaneously for a few seconds"

is that what you did?

http://zuneinsider.com/archive/2007/02/07/how-to-reset-your-zune.aspx

says the same thing.