my son works at a tesco local and has done since he left school 2yrs ago. he has recently been promoted to team leader and sometimes has to manage the shop. to my horror, he told me that apart from learning how to use the till, stocking up ect, he has had no training whatsoever on how to deal with joe public in challenging situations ie how to defend himself or even if he can, his legal rights ect.is this true all you tesco workers??he states that tescos dont invest money on their staff training and thats why they have so much money.. he has never been on or been offered any sort of training course since hes worked there, not even first aid.i just wondered how many of you have come across this..
2007-11-30 18:08:39 · 8 answers · asked by oldybutgoody 2 in Business & Finance ➔ Corporations
my son works at a tesco express and to my horror he told me that apart from the basic running of the shop he has had no training whaysoever on how to deal with joe public in challenging situations, not even a first aid course. is this true????? he states that tesco dont invest in their staff and thats why they have so much money. he has no skills (apart from his owm reactions and instincts) on how to deal with an aggressive customer, talking, defending himself ect. he has no idea about the legal side of things. this is sooo wrong isnt it. how many of you tesco workers have come across this??
2007-11-30 18:22:46 · update #1
Not an unusual situation.
I worked in the electrical industry (on customer service)before it was privatized. I had no training whatsoever, in fact the instruction from the boss was 'Lie at all times'. I did manage to unearth an old training manual, which was useless.
I honestly feel things have improved since then, and am unable to speak regarding the situation at Tesco. Every company should, for their own protection, have guidelines in place for staff. This would probably work out a lot cheaper in the long run for the company.
I wish your son the best of luck. Tell him to think positive. Learn what he can from his day to day working at the company. It will be of benefit to him in future years. It is called experience.
Best of luck.
www.save-money-guide.com
2007-11-30 18:19:54 · answer #1 · answered by Anonymous · 0⤊ 0⤋
In the UK, for "unskilled" jobs (eg. minimum wage shelf stackers) most retail use the 'monkey see, monkey do' training method .. i.e. new recruits are put to following more experienced staff around and do whatever they do...
It is possible a Supervisor will occasionally share 'words of wisdom' with the staff (eg. 'fill from the back so the oldest stock is at the front') however even a 5 year old can get the concept of stacking bricks in a line ...
Of course these days it is quite possible that some younger recruits have never seen a mop & bucket, and for sure would never have actually mopped up a spillage or actually cleaned anything ... so I will concede that perhaps some training is required ...
I have no doubt that those operating the tills DO get some training, but again I would expect it to be 'delivered' by existing till operators to keep costs down ..
2007-11-30 19:11:03 · answer #2 · answered by Steve B 7 · 0⤊ 0⤋
On the subject of Tesco, they have a 3 for 2 on veggie meals at the mo. Not a veggie but got some yummy mushroom burgers and spring rolls there last night.
2016-04-07 01:13:40 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Companies assume that common sense is the best way and by chucking you in the deep end and learning the hard way gets the best results.If your son wasnt capable they wouldnt have promoted him. He must have good people skills.
Your son should have support if he needs help with training.If you dont ask you wont know and if they wont help,find a company that works their staff and not for their profits.
2007-11-30 18:23:43 · answer #4 · answered by Star Z 2 · 0⤊ 0⤋
I work in food manufacturing and they won't train anyone to do anything unless
(a) production will stop because they haven't got enough trained people
(b) a customer demands it and threatens to take their business elsewhere if they don't.
Bad I know, but the way things are.
2007-11-30 18:25:22 · answer #5 · answered by charlie 4 · 0⤊ 0⤋
Investing money in staff training and education has never been considered important in Britain, which is why we gradually lag further and further behind other industrialised countries
2007-11-30 19:23:54 · answer #6 · answered by checkmate 6 · 0⤊ 0⤋
Nothing new here then ?
Tesco is a 21st century milking machine.
They are victims of their own success.
They will "use" your son like they do everyone else.
They did it to me for 7 years.....Never ever again.!!!
2007-11-30 18:30:50 · answer #7 · answered by Anonymous · 1⤊ 0⤋
nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
HAH HAH [to the staff of tescos]
2007-11-30 18:21:36 · answer #8 · answered by PAUL A 1 · 1⤊ 1⤋