.... by debit card, the shopping was delivered on time. The girl on the till said the delivery guy was new so could she hang on to our copy of the receipt ? we said okay, then the delivery guy asked me to sign the receipt (the copy) and took it with him, we were left with no receipt. My husband checked his bank statement on line and they've taken more than x amount (1/4 more !). I emailed them they rang me and said they've checked their tills (after umpteen calls) and he had cashback ! this is nonsense we were both there and we know this is untrue, what do we do next ? and has this happened to anyone else ? I'm referring to a major frozen food retailer in the UK !?
2007-11-30 08:46:56 · 12 answers · asked by Alexa 2 in Politics & Government ➔ Law & Ethics
Looks like you might be snookered....who were the retailers...put it on then at least the rest of us will know....seems like a little earner to me.....go to the local paper and get it publicised....or at least tell the Supermarket manager that that is what you are going to do....
2007-11-30 08:55:15 · answer #1 · answered by Knownow't 7 · 0⤊ 0⤋
Write to their head office for the attention of the finance director. Explain what has happened and ask for an investigation. Copy the letter to your bank and the local trading standards office. If that doesn't work write to every member of the board and ask them what they think about condoning fraud in their shops.
Iceland is owned by Baugur
Baugur UK Ltd | Lumina House | 89 New Bond St | London W1S 1DA | Tel: +44 (0)20 7518 0980
Rúnar Sigurpálsson - Director of Finance
email runar@baugurgroup.com
2007-11-30 09:12:49 · answer #2 · answered by ms_musicality 2 · 0⤊ 0⤋
It will be their word against yours.On signing or entering your chip and Pin surely you would have noticed the amount in total and whether their was a cash back on the receipt.You also had a second opportunity on delivery which Apperently you did not take.A debit card payment is not reversable by the Bank and it looks as though you will have to accept the shops decision.
2007-11-30 09:03:22 · answer #3 · answered by realdolby 5 · 0⤊ 0⤋
This scam goes on all the time, if you remember the girl on the checkout try sending another member of the family through, see if she tried again, although this time if she asks to keep hold of the receipt refuse and call the management.
This goes on more than people realise always check your receipts.
2007-12-01 00:42:23 · answer #4 · answered by Anonymous · 0⤊ 0⤋
A country with the capital Reykjavik springs to mind!
If this transaction involving cash back took place the bank has an automatic time and place receipt when the transaction took place.
They will know that two separate transactions took place and your case is proven!
2007-11-30 09:03:50 · answer #5 · answered by hawkeye 3 · 0⤊ 0⤋
i don't know how the UK works, but here in the United States we don't sign a CC slip without verifying the amount. I wouldn't walk across the street without a receipt. I doubt anything can be done, you don't even have a receipt!
2007-11-30 09:01:43 · answer #6 · answered by primalclaws1974 6 · 0⤊ 0⤋
This is fraud!
Please inform your bank and request the supermarket hold on to all relevant security tapes so the police investigation, that might make them see the error of their ways!
2007-11-30 09:04:02 · answer #7 · answered by Anonymous · 0⤊ 0⤋
Contact your bank without delay you can get the transaction reversed.
2007-11-30 08:51:54 · answer #8 · answered by flint 7 · 2⤊ 0⤋
and tell us which food shop it was!
They can't sue you by saying it on here or anything!
2007-11-30 08:52:48 · answer #9 · answered by Meeeee! 5 · 1⤊ 0⤋
now you know why i pay my bills with cash
2007-11-30 08:57:44 · answer #10 · answered by raynightporter 3 · 0⤊ 0⤋