Why have sales people started to give you the wrong more expensive item?

Question

I was in Sephora the other day, normally they are pretty good about helping people with finding exactly what they need, but not the last 2 times I've been there. I was looking for some beauty tools, I asked the lady, who so happen to be one of the Leads (managers) of the store, for an eyelash comb, & she hands me an $18 eyebrow razor/eyelash/brow comb brush combo. I looked a little harder & found a plan & simple eyelash comb for $5! I don't need to shave my eyebrow, they have a perfect arch! Then I was looking for a particular anlge on a brush for my eye liner, & I asked an different sales person for help. She hands me an $23 brush, which once again wasn't the brush I described but she said it would do the exact same thing. I looked again a little harder & found the brush I was looking for it cost $8. I used to go there because I could find quality beauty tools at reasonable prices, now its like they are trying to dictate how much I should spend in there store. Has this happend to u?

Answer 1

It is called upselling and is expected of sales people by their employer...They have certain quotas they have to make to get good evaluations and keep their jobs...They don;t do it because they want to, they do it because they HAVE to.