2007-11-26 04:58:14 · 13 answers · asked by JoannaB3 3 in Society & Culture ➔ Other - Society & Culture
yes, especially when they switch you over to someone in another country who can barely speak english!
2007-11-26 05:01:08 · answer #1 · answered by futuristic08 2 · 2⤊ 0⤋
Are you kidding me?? Most of the techs that I've had to get on line with make me absolutely CRAZY!!!
They think everyone is a "computer whiz" !!!
Take for instance when I first got my all-in-one printer...There were a few things that I didn't understand how to do like setting up the fax, so I had to go on line to the "live help"....
Sometimes it takes forever for them to finally get on-line with you then when a question is asked, it takes even longer for a response!
I know a little bit about computers but not as much as they expect everyone to know!
It seems like most of them want you to read their minds and know all of the internal working of these things!
After going back and forth many, many times, I still didn't know what the heck I was doing and how to get my fax set up correctly.
I was online with this one tech for over two (2) hours and as each minute passed, I was more and more frustrated by his directions! I actually began to get pretty upset since nothing he said made any sense!
Finally after all of that time and my fax STILL not right, the tech said he would call me instead of trying to do it online.
'Well...he called me! Come to find out he didn't speak English very much at all! Not saying anything against other nationalities, but come on!!!! No wonder we couldn't get anything straight in our conversation online...neither one of us could understand each other! When these large companies puts a technician online to help customers, they should make sure they can speak and understand the language and if so, they should realize that not all of us understands the
"computer" world!
Some of the older ones haven't had the opportunity to have computers in our lives for very long and it would be soo nice if the techs understood that!
It would save alot of people's sanity!
2007-11-26 05:35:05 · answer #2 · answered by reds 1 · 1⤊ 0⤋
Yes, but since on occasion I have been at the other end and I was a CSR and I can tell you some people are rude even when you try to help them. Ways of dealing with big companies is when with dealing with CSR rember to get on the phone and build your case and your side of the situation, ask to have a supervisior call you back and give a number and a time to call you at that number and get the supervisiors name and other info, Ask the CSR to read back he's or her notes on the situation to know that they have documented your complaint properly, keep record of who you talked too and when and about what, expect to be dealing with several other reps on the situation and have them recount the notes back to you, do not be rude or insulting believe it or not it does cut you off from getting as much more help and assistance. and realize that some big companies didn't get that way by playing fair.
2007-11-26 05:14:53 · answer #3 · answered by calmlikeatimebomb 6 · 0⤊ 1⤋
Yes, all the time. And now, many companies (including American Express) have outsourced their call centers to India.
I was once speaking with a person on customer support. I would guess he was Indian, judging by his strong Indian accent. I asked him his name, he said "Jim Carter". I almost rolled on the floor laughing, thinking about this guy who was parading around as our former president Jimmy Carter.
2007-11-26 10:53:26 · answer #4 · answered by 2007_Shelby_GT500 7 · 1⤊ 0⤋
Yes. Because I usually have to deal with people that use English as a second language and they have horrible accents which makes it very difficult to communicate. Sometimes I think the bigger companies do this so that we give up when we have a problem. Have you noticed that when you buy their product or service that the people we speak to have excellent English skills..
2007-11-26 05:19:22 · answer #5 · answered by Sunshine 6 · 1⤊ 0⤋
All the freakin time especially tech support aren't these people supposed to know what they are doing?
2007-11-26 05:00:25 · answer #6 · answered by christina h 5 · 2⤊ 0⤋
yes. I buy and sell alot so i often find myself calling them. i like how you put in ur info to the computer or like computer voice.. Please enter your telephone number than press the pound key.. So i do it.. Please say the last 4 digits of ur banking blah blahh.. 35 min later a human pics up and asks me all over again... Than there stupid as anything. none of them speak English.. Over the past 3 to 4 years it got so bad with computer voice like record crap// I hate it
2007-11-26 05:01:26 · answer #7 · answered by Marco P 2 · 1⤊ 0⤋
Of course, the key is to let them know you are not upset with them but the situation. Of course if they are clueless then hangup and try again.
2007-11-26 05:04:34 · answer #8 · answered by Rick T 4 · 0⤊ 0⤋
Yes because they don't speak English clearly and don't know what they're talking about.
2007-11-26 05:01:24 · answer #9 · answered by Phurface 6 · 1⤊ 0⤋
Yes, but imagine how frustrating it is to work in that department when no one tells you anything
2007-11-26 05:01:02 · answer #10 · answered by ameeker 3 · 0⤊ 1⤋