My computer is infected with viruses. It changes my background desktop, changes my homepage, pops up popups, downloads programs without me knowing. I use Norton Anti-Virus to try to fix this problem, but however, it does not change a bit. I think this happened because yesterday I was downloading this program to watch videos on the internet, I believe it was Active X or something. Can anyone help me remove these viruses and restore my computer from viruses?
2007-11-25 11:24:08 · 3 answers · asked by -=|DaViDsTer|=- 1 in Computers & Internet ➔ Security
Try a online antivirus scanner and a online anti-adware/malware/spyware scanner in safe mode with network to clean up your computer.
Disable "System Restore" for Windows Me and XP, then restart your PC to clean your system restore points for viruses, spyware, adware etc.
http://www.microsoft.com/technet/community/en-us/management/sysrestore_faq.mspx
Now restart in safe mode.
To get in safe mode Press "F8" upon boot up.
Select "Safe mode with Network".
Go to Start - Run - type iexplore http://www.bitdefender.com/scan8/ie.html Enter(ok).
Do a full scan of all your drives. If something is found, delete it, reboot and do the same again in safe mode with network.
When that scan does not find anything you reboot again in safe mode with network.
Go to Start - Run - type iexplore http://www.ewido.net/en/ Enter(ok).
Do a full scan of all your drives. If something is found, delete it, reboot and do the same again in safe mode with network.
**NOTE**: Do NOT do anything else with your computer when scanning. This because you can start virus/adware/spyware/malware manually.
When no one of these scanners are showing anything you can reboot back to normal mode.
Turn on "System Restore".
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Antivirus: BitDefender Online scanner - will scan and remove threats.
Anti adware/spyware: Ewido Online Scanner - will scan and remove threats.
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**NOTE**: Only have one antivirus program and one firewall installed on your computer.
Anti-adware/malware/spyware are ok to have more off.
2007-11-25 11:32:17 · answer #1 · answered by Anonymous · 0⤊ 0⤋
Get Ad Aware SE
Get Spybot Search & Destroy
Download, update, and run these one at a time. Then update and run your Norton Anti-virus.
2007-11-25 19:34:22 · answer #2 · answered by snvffy 7 · 0⤊ 0⤋
I agree with JTB make sure that your software is up to date all your virus definitions and any spyware updates. Then safe mode
2007-11-25 19:48:48 · answer #3 · answered by spell chaser 3 · 0⤊ 0⤋