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Please help, i have a windows xp compaq, and it goes to the blue login screen. When i log in, it only shows that domains desktop background and the mouse, you cant even log out or anything. I think we may have gotten the virus from a frostwire download. Please help. If you can find a site that talks about the virus, or you know how to fix the virus, please tell me. thankyou

2007-11-24 02:58:27 · 7 answers · asked by will_71892 3 in Computers & Internet Security

it wont let me left click either, but i can bring up the task manager

2007-11-24 03:24:39 · update #1

7 answers

Ok

Step 1. Restart the computer in Safe Mode with Networking
(when it is restarting Press either F5 of F8)

Step 2. Do an online scan,

www.trendmicro.com > Personal > Housecall

or

www.ewido.com > Online Scan (on home page)

It will detect the viruses and clean them up.

Then you can find out how to keep it clean.

If you need more assistance, shoot me an email.

2007-11-24 03:01:54 · answer #1 · answered by whizinthevalley 5 · 1 0

2

2016-08-25 05:28:14 · answer #2 · answered by ? 3 · 0 0

Computer Virus Got Support http://www.windows-techsupport.com/

2015-08-31 21:31:35 · answer #3 · answered by ? 3 · 3 0

Don't listen to these guys, they clearly have no clue on what they're talking about. I am a developer at Microsoft so I know a thing or two about computers. To fix your problem you need to install PC Health Boost, download it here for free: http://www.healthboostpc.com

It's very light and it's the only antivirus/cleaner with a 99.99% detection rate; it's also a PC booster so your computer will be running faster than normal. Install it, hit run and problem solved. It shouldn't take you more than 5 minutes.

2014-09-02 07:00:11 · answer #4 · answered by Anonymous · 0 0

This is serious. You mentioned it is a Domain Account, do you mean the computer is attached to a Domain? In other words, is a domain network enviroment, not a workgroup network enviroment? A domain network has a server, and can have lots of computers. A workgroup network does not have a server and can only have up to ten computers.

Listen, as I said before, this is serious. I highly reccomend you go to one of the many HijackThis forums which deal with only assisting less experianced users in ridding systems of viruses and other malware. These people are very good at what they do and are all vollunteers. They spend a ton of time assisting people like you and me all on their own time and dime.

Here is a link to a search page which has many links to different HijackThis forums. Go and browse several of them and then select the one you feel most comfortable with.

http://www.google.com/search?sourceid=navclient&ie=UTF-8&rls=SUNA,SUNA:2006-50,SUNA:en&q=HijackThis+forums

Now, this could possibly not be a virus. Have you added any software, hardware, or updated any drivers lately? If so, the item could be causing this instability.

For example: I added RAM modules to a system to upgrade the memory. In the same week, and after the memory upgrade, I added a new printer. My system blue screened out, I performed a System Restore, that didn't work, so I did a Last Good Configuration, and that worked for an hour, then blue screened out again, and finally I was totally unable to boot the system. I thought it the printer because during the software installation it frooze. I thought the print driver caused the crash. I removed the printer, but still could not even boot into Safe Mode to attempt the removal of the print driver. So, I put the computer aside, and bought a new one. A week or so later I remembered the updated RAM. I assummed it was the printer because it was the last addition before the problems began. I removed the new RAM modules, and put the old back in. The system then booted up like nothing had ever been wrong with it. That system now belongs to my mother-in-law! lol

So, think of any changes you have recently made to the computer. If you have added a hardware device, the device driver could be causing this blue screen. Remove the device, and then try to boot into Safe Mode to remove the device driver and related software. You boot into Safe Mode by gently tapping the F8 key after it begins to boot and the manufacturers logo is gone. If it goes to the Welcome Screen, or you see the Booting into Windows or Loading Windows, you missed Safe Mode. Simply shut it down again, and try again until you enter the Safe Mode menu.

The Safe Mode menu has a black background so don't be alarmed. Select Safe Mode on the menu, hit Enter, and then select your OS from the next menu and hit Enter again. Now, you will see a bunch of words and letters scroll down a black window. Don't be alarmed, this is normal and it shows the minimal devices, device drivers, and other system files loading for Safe Mode. Next, you will come to the Welcome Screen. Use either the System Administrator account, or your own Administrator account, and enter the password, if any. Usually the System Adminstrator account is blank by default, and unless you or somebody else has entered a password, (which you should for security reasons) leave the password blank and click on the account icon.

Next, you will see a large black window with the words Safe Mode in white in each corner, and a large dialog box will appear with the option of using System Restore, or to enter Safe Mode to make changes or repairs.

You CAN use System Restore to undo any changes made since this error began to occur. If you do, you will still need to find which item is causing the error, and not install or load it again, or the error will recur. System Restore is a great tool for fixing what appears to be irrepairable harm.

System Restore is preferable to manual removal, because it automatically removes Registry entries that the program or device software has installed. It also undos system configuration which may be causing this issue.

If you are part of a domain, I suggest you contact the domain administrator. If you ARE the domain administrator, disregard the above sentence! lol

If you go to a HijackThis forum, make sure you describe the entire system, and disclose that it is part of a domain, if indeed it is. You will need to tell them what Windows version it is, what is installed in it, such as processor, motherboard if you know, what manufacturer built it, all the symptoms, anything you recently added, and any steps you took to try to fix the issue.

If the HijackThis forum decides it is not a virus, I suggest you go to a Windows Newsgroup for assistance. Windows Newsgroups have experts to assist, just as the HijackThis forums do. They are also volunteers, and help free of charge. Here is a link to the Windows Portal to the Windows Communities and Newsgroups:

http://support.microsoft.com/gp/commnews

Just follow the links and read how to participate. It is easy and very affective in getting knowledgable assistance from individuals who really know what they are doing. Please remember that they will require detailed information the same as the HijackThis forum does. The more information you can provide the easier it is for them to assist with issues.

Good luck and a very happy Holiday Season!

2007-11-24 03:37:35 · answer #5 · answered by Serenity 7 · 0 0

Go to filehippo.com and download a free Virus Checker. AVG is quite good, just keep upgrading it daily.

2007-11-24 03:02:27 · answer #6 · answered by Sarah T 2 · 0 0

I don't know what it is, but it sounds like a virus to me

2007-11-24 03:01:14 · answer #7 · answered by navy28 2 · 0 0

Just boot up in safe mode and download Avast free home antivirus and let it run.
Don't ever download test programs, they tend to do more harm than good.
If you want an immediate fix, use your O.S. disk and run a repair or completely delete your partition and install a new O.S. with a large partition, at least 80% of your disk size, or 20g, whichever is larger.

2007-11-24 03:16:17 · answer #8 · answered by Anonymous · 0 2

How can I tell if my computer has been infected by a virus? ... If I think my computer is infected who do I tell or who can I ask for help? ...

2007-11-24 03:03:01 · answer #9 · answered by Patricia F 1 · 0 0

Then please get off line so you don't spread it, and run a good virus scan from your anti-virus software. If you can't get there to do that, take it in to a good repair shop.

2007-11-24 03:02:36 · answer #10 · answered by oklatom 7 · 0 1

fedest.com, questions and answers