2007-11-23 03:50:52 · 8 answers · asked by Frances M. 1 in Business & Finance ➔ Corporations
yes, this is one factor.
2007-11-23 03:53:02 · answer #1 · answered by Rana 7 · 0⤊ 0⤋
I don't know if you could call it "primarily" but it certain will influence some of the repeat trade. I personally would go directly to the head of personnel and register a complain it I felt the level of service was not good. But some people will just not come back. The location of the hotel is a deciding factor in success. If the hotel is in a prime location people will put up with a lot because of convenience.
2007-11-23 03:56:26 · answer #2 · answered by Lyn B 6 · 0⤊ 0⤋
Nope.
The success of a hotel business depends on maintaining 'occupied room nights'. That is, the hotel has to sell its product (room rentals) in order to survive.
What makes the customers WANT to do business there has a lot to do with the behavior and service level, but the amenities, the decor, the general property condition, the payment terms, the room rates, and a thousand other factors sway the customer's decision about staying there.
2007-11-23 03:56:11 · answer #3 · answered by Stuart 7 · 0⤊ 0⤋
There are many reasons for success in the hospitality business. Service and courtesy of your entire staff (front desk to housekeeper) is a key factor but not the ony factor.
Location, appearance of hotel, amenities provided, price, comfort, security, etc. all are keys to success. No one item alone will insure success but any one item ignored can insure failure.
2007-11-23 03:58:46 · answer #4 · answered by Chris Z 3 · 0⤊ 0⤋
Yes and this holds true for every business on the face of the planet.
Anybody can have great prices or a decent or conveniently located product....the differenciating factory is...your people and service.
it will make you or break you.
Don't think of yourself as being in the hotel business....you are actually in the "getting and keeping customers" business.
that is your REAL business.
"Hotel" is just your method....and if you think in these terms I guarantee that you will reach a higher level of success.
2007-11-23 03:59:45 · answer #5 · answered by Anonymous · 0⤊ 0⤋
Behavior and service is "one" of the primaries involved and like any business there are many more.
As you mentioned service...how about management policies that service personnel follow while providing those services?
Then there's accommodations, food, entertainment etc. etc.
2007-11-23 03:58:34 · answer #6 · answered by we_are_legion99 5 · 0⤊ 0⤋
I think it is one of the most important things.
Guests want to be pampered, and they want good service, clean room etc...yes it is the most important thing.
2007-11-23 03:57:59 · answer #7 · answered by jalady 6 · 0⤊ 0⤋
location location location
2007-11-23 03:52:41 · answer #8 · answered by Anonymous · 0⤊ 0⤋