Can any one help me with MAC code:?

Question

I was with one broadband company for last 2 years and now i want to move away from them and change company. so i rang them and i cancel my Account. then next day i rang another Broadband provider and said i like to use your service so they asked me for MAC code... i rang back to my Previous company sayign can i please have my MAC code.. and now they playing games with me.. they wont provide me MAC code or they wont even cancel my Account.. what do i do? how do i get MAC code:

Answer 1

You have to insist on this, they cannot refuse to give you this code. Threaten to report them to Ofcom. Tiscali tried to do this to me but they didn't realise who they were messing with!!! Be very insistent and do not allow them to mess you around. Good luck!

Answer 2

If your changing provider, as long as you have completed the minimum term for the contract then they have no reason to deny you your MAC Code.

TBH this is something I have never heard of myself as MAC to me means Machine Address Code that identifies a network device via its unique ID. In the UK new providers will give you the hardware to connect to their network so I am guessing that your in the US and your using your own hardware, I would ask the new company if they want your MAC ID which will be on the MODEM and not the LAN card.

If the previous company are refusing information that you have a legal right to then you are able to do something about it, you will need to contact your local trading standards authority who will advise you of your rights as a consumer.

What bostonianinmo has said by typing ipconfig /all into a cmd window will only return the MAC ID for the LAN card in the machine.

Answer 3

The MAC code, as the other guy said is migrate away code. If you get it and give it to your new provider it allows them to switch you straight over, which means you only lose broadband for a few hrs/days rather than about a month. Two things:
1- they have to give you this code, but they don't make it easy, be strong
2- you can do it without, by cancelling then starting up with another company fresh, but it will take longer.

Good luck and don't take there s**t!

PS. Ok, computers do have MAC addresses too, but the Qu is about ISP bull, not them.

Answer 4

Hi there,so long as you have completed your contract with your isp,they HAVE to give you your MAC code if you request it.One thing any isp provider cant afford is bad publicity,so if they are still mucking you around tell them you are going to contact Watchdog ,or as a guy did on BBC breakfast news, tell them you are going to make a video stating your problem and will show it on you tube if they dont conform with your request.
In the past this has been an ongoing problem but because of pressure and bad publicity it has improved big time so i am a little surprised you are having this problem,I recently changed provider Bt to Sky and had no problems at all.
Really hope this works good luck,because all companies giving a bad service need to be named and shamed pity us brits dont do it more often,Good Luck.

Answer 5

Your MAC code is the address of the device in the telephone exchange that you are attached to. As NTL is cable and totally separate system from the BT network they will probably not require it. If you were going to an ISP other than NTL then they would need it so that they could connect you. The MAC code for the network card on your computer is irrelevant.

Answer 6

Hi
MAC Codes ..or Migration Authority Codes are provided by your current internet/broadband provider at the time you wish to leave their servies and go to another provider.
By LAW they have t give yo the code, but legally they only need to give you the code ONCE. So make sure you right it down and dont lose it.
Once you get it from the current internet provider you will need to give this code to your new provider , as they will need this code to set up on their service. Its basically a code thats given to BT to allow them to change your provider.
I had exactly the same problem with AOL when I tried to leave them, they wouldnt give me the code and were difficlt.
Stick to your guns and tell them on no uncertain terms that you WILL be leaving there service and that you are legally entitled to your MAC code.
They are just playing games and trying to keep you as a customer..not a good way of going about it though hey!!!


MAC Codes are NOT the same as the MAC Address. The MAC Address is actually inside the PC, but the MAC Code is given to you by the ISP ( Internet Service provider).
I was told this by Ofcom and ACER who made my laptop, surely they arnt wrong 'Bostenia'??!!!

Answer 7

This happened to me with AOL not allowing me my MAC code (which is NOT the same mac router code)
your MAC will look something like: LYMY022812/FK12S
and not the router mac code which looks like: 00:14:6c:dd:a1

By law, this has to be given to you by your previous service provider (whether you owe them money or not as this has t be dealt with seperately)
when you ring them for this code, AOL attempted to tell me they would at first text it to my phone, then 2 days later they said they would post it to me....after 1 week i got slightly angry on the phone and the man gave it to me (i think to get rid of me) and i gave this to BT (who is my new service provider and all was well after another week when it weas activated).

Answer 8

Bostonian: If you don't know what you're talking about then don't answer. If you transfer from one ADSL broadband provider to another in the UK you need your MAC code. Simple as that. It's because BT still own the exchanges and *they* need that code.

Go use Google and don't answer like you know everything about the UK.

Answer 9

*Jiiize* is absolutely correct. (And ChocLove and all the rest have no clue what they are talking about. "Migrate Away (or Authority) Code?" Give me a BREAK! I've done plenty of work in the UK as well, there's no such animal on network configurations.)

Your MAC code -- more correctly called your MAC address -- is burned into the NIC when it's manufactured. Running ipconfig /all from the command line will show you what it is. You'll see a line similar to this:

Physical Address. . . . . . . . . : 00-12-3F-DE-B8-6B

That is your MAC address and if the ISP is asking for it, that's what you'll give them. (Your MAC address, not the one above!)

Answer 10

They are legally bound to give you your MAC code. I recently had the same thing happen to me. If you pay by direct debit cancel it and tell them you are not going to pay for their service any more. Also ask to speak to some one more senior when you phone. If that fails threaten them with legal proceedings. Good luck, it worked for me.

Answer 11

MAC code?
are you talking about mac adress?
the "physical unique address to identify your network card"?
Its weird why they would be asking that?

To see it press "start" then "run" and type "cmd"
then in the black console type "ipconfig /all"
and you will see your Mac adress

Edit: my apologies apprently you are talking about a "migrating authority code", I never heard of it... here in the UK you dont have this thing you are free to move from one provider to another as far as you contract with one is expired!