how can I cancel my talktalk subscription when I still have 6mths fr 8mths contract. so fed up w poor service?

Question

my broadband is very slow and keeps on disconnecting many times or hundred times a day!

Answer 1

This site shows the way the government regulator advises you to deal with isp problems.
http://www.ofcom.org.uk/complain/internet/speed/
Pretty hopeless really.

Answer 2

I had all the problems you list. To phone is a waste of time,so I took to e-mailing them. I think their first line of technical support is read off an autucue because all their questions and answers are the same dont matter who you talk to. Thats if you can understand them. I even wrote to Charles Dunstone ceo at their headquarters but to no avail. However I persevered and now I cant fault their free Broadband & phone line included for a fee of £20 per month. I signed up with them at the end of March & got my Broadband end of June. Enough to make you spit
P.S. I never lose connection but I think I could write a book on TalkTalk

Answer 3

If you have repeatedly asked them to end the service and stated your valid reason and they have rejected, cancel the direct debit/credit card payment. They won't be able to take any more money from your account for the service. This worked with NTL for us ages ago, but only use this as a last resort! By joining them you would have agreed to the contract which states how many months, and in most cases this is binding. Make sure you have done all you can to end the service through contacting them, and if no look, i recommend contacting OFCOM and seeing what they say. Last resort: Cancel monthly payment method

Answer 4

Write to them and list all of the problems you have, include that you find it pointless talking to them because this has so far resolved nothing.
Give them an ultimatum that they either sort out the problem with your broadband or you will cancel your subscription and your direct debit (if you have one).
The more threatening (in a polite way) you are with companies like this the more likely they are to listen to you because they still want you as a customer paying for their service.

Answer 5

Have you made sure that you have filters on all your phone points..I had a similar problem and eventually realised that was the problem.

However, I have sympathy with you as I used to have my landline with Talktalk and found it impossible to get thu to their customer services.

The Gadget Show on Five is running a campaign to highlight slow speeds from ISP's . They get around it by prefixing their adverts with " up to" Its worth getting it checked on their website. I think we should start a revolt!

Hope you get it sorted.

Answer 6

I suggest that you keep at them until they pass you through to 2nd level support - Once there they are helpful and in Enland ... and they usually can fix your problem.
Talktalk used to be awful, but I have recently noticed a marked improvement in their support - especially their 2nd level technical guys.
Otherwise you have to pay them to the end of the contract before you can leave.

Answer 7

Same here,I really dont know about cancelling but I know its pointless trying to speak to someone about it on the phone,you cant understand a word they are saying,so I suggest you E mail them with your complaints and see what happens.Good luck.

Answer 8

Read this article and follow the advice given

http://www.thinkbroadband.com/guide/resolving_a_problem.html

Good Luck

Answer 9

hiya i had same prob - i phoned and emailed - no joy - i emailed bt and they gave me a code so i could still use phone and the line cleared within a week - good luck