Did your motorcycle dealer repair your new bike under warranty without any cost to you?

Question

Since 2001 I have purchaced 4 new bikes, 1 used bike and 1 new ATV and I had 3 warranty problems and the warranty claim was rejected and I was billed for a repair that wasn't covered under warranty.
I had to pay $130 for the dealer to tighten up a battery terminal, and I even had to pay $80 for a repair and $10 for a roll of electrical tape for a repair that should have been covered under a recall.
Does anybody else have problems with their dealer when it comes to warranty repairs, or is it just me?

Answer 1

Either buy your bikes at a different dealer, or better yet, only buy bikes that have excellent customer relations.
I've worked at many dealers and the best are Honda & Yamaha (in that order).
Honda uses what they call a "good will plan".
If a bike breaks down due to a manufactures defect when it's out of warrenty, they will supply the parts free of charge.
Your only obligation will be to pay the shop for the labor.
Yamaha, if you complain to their customer relations department, they will send their own company representatives to your shop to inspect your bike.
If they find that the dealer is in err of Yamaha's warrenty process, they will fine the dealership and threaten to pull their endorsement (the shop will not be able to sell Yamaha any more).
So Yamaha dealerships try their hardest to resolve customer complaints.

Answer 2

I've had three warranty claims in the last 10 years the first was a failed front wheel bearing on a LC4 Adventure, the wheel was replaced immediately with a wheel donated by a showroom bike, the second was a claim against the dealer, during a service of the LC4 a mechanic failed to replace a compression washer with a new one and oil leaked over the rear suspension, this took longer but I demanded and got a demo bike in the meantime, the third was a failed seal on an oil pump on a used XT600 which took some time to get from the suppliers but the bike was still safe to ride when the seal had arrived I took the bike in and they replaced it in a day.

I am surprised that a dealer would have the brass neck to charge for a warranty claim, and amazed that you paid for a recall repair. When buying a bike a contract exists between you and the dealer, the dealer has to provide you with goods that are fit for purpose, if the goods are not fit it is his responsibilty to replace or repair the goods at no cost to the purchaser (this is the case in the UK at least).

Answer 3

Stupid dealer:- even though a loose battery cable could fall under lack of maintenance, which would make it your responsibility; a smart dealer would have written it up differently as to get paid for it. This would have kept him a happy customer, especially one who is purchasing a new vehicle every year. What an idiot.

I never have a problem like that with a dealer. I get it written into the agreement that for the first year, I will bring it in for the (Overpriced) oil change and initial checkup. In return, he is responsible for the "Maintenance Items" that occur. That eliminates any questions as to whether or not I bear any responsibility in such issues. They don't always like it, but I have had it done on every vehicle I have purchased.

I would find another dealer.

RJ

Answer 4

initially, if it became knocking the 1st difficulty i'd have performed is verify the oil point. If that wasn't the problem i'd have had it towed living house and then to the dealership. applying it like that sealed its doom. yet I consider somebody who pronounced to call Mazda us of a of us of a promptly. they are going to be the only ones who can tell the provider branch to open it up freed from fee, no remember how many circumstances you threaten to sue them. the two that or have the motor vehicle towed to a distinctive Mazda broker. A automobile this new should not be experiencing engine subjects like that till it became run out of lubricants, yet out of your posts it could have lots of oil. I truthfully have a 2001 Protege and that i've got yet to adventure any oil leakage in any respect after 114,000 miles, so there must be something incorrect internally with the engine for it to have failed so early. the motor vehicle is in basic terms a 12 months previous, they actually should not be charging something till the drivetrain guarantee is already up mileage clever. call Mazda us of a of us of a, see what they might do for you. yet while it have been me, and that i've got been ASE qualified with 10 years interior the industry, i'd take it to a distinctive dealership. I truthfully have performed that with my motorcycles when I truthfully have been jerked around by applying the provider branch on the broker i offered them from on guarantee subjects. touch yet another broker, see what they say and speak to Mazda. enable me know what they say.

Answer 5

I fear you are going to the wrong dealer.

If in fact the items should have been under warranty, you should have written to the manufacturer and complained by certified letter.

that usually gets things done if you are being abused...