I had a loan of £500 with the Money Shop over 12 months which is now paid off. Money went missing from my account. It's shown today as being £270 taken off my debit card by 1st Credit. They say they were told to do this by Money Shop as I owe money, which I don't.
Can they take money off my car without my permission or without even letting me know! Direct Debit you have to be told of changes 7 days in advance so is it same for debit card? I can't believe they can just take that money when they want!
2007-11-15 21:11:39 · 8 answers · asked by louja75 1 in Business & Finance ➔ Personal Finance
Contact your car issuer immediately, they cannot take money without your permission UNLESS you signed an agreement saying they could.
Did you really read all that small print?
You need to sort out the error and get your account put right, charge them interest/compensation for the time they have your money.
You might need to contact a solicitor.
2007-11-15 21:16:08 · answer #1 · answered by Anonymous · 1⤊ 0⤋
Money Shop Card
2016-12-11 10:47:26 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Tell your bank to cancel your card as you`ve lost it. That should solve the problem of any more money coming out of your account (if it was done through your card).
Ask Money shop to send evidence of any debt you owe. Tell them you are willing to pay if they can show you evidence that you owe them. If they refuse after trying a few times, in the end you may have to take them to small claims court.
First fill in the small claims forms (claim for original money plus court costs), photocopy them and send Money Shop the copies saying you will go ahead with court case if they don`t resolve it, by a certain date. (ie 28 days)
Be reasonable at all times - this will help if it gets to court.
If this still doesn`t work you will have to go to court.
Technicaly the bank can`t do anything cos you gave Money Shop your card details to start with - it`s not theft.
2007-11-15 21:28:33 · answer #3 · answered by CHRIS R 1 · 0⤊ 0⤋
First off dispute the transaction with your bank .
Ring the Bank up and inform them that you have NOT given permission to 1st Credit to make deductions and thus they (1st Credit) are committing fraud, the transaction should be reversed and you want a block on all further attempts by 1st Credit to take money ..
Then contact Money Shop and find out what is going on .. chances are they have mixed you up with someone else with a similar name or address (happens all the time ..) - in addition to asking them to put a stop to 1st Credit, tell them you expect them to pay any consequential losses (eg over draft fees etc) that this has caused AND you expect them to pay compensation, both for the time & effort you have to put in to sort it out and the stress and worry ...
2007-11-15 21:24:09 · answer #4 · answered by Steve B 7 · 1⤊ 0⤋
Id have words with them directly abou it, and expect a letter of apology even if you do owe them the money as they did not give you a heads up when it was coming out. Creditors are complete James Blunts when it comes to taking money and most people dont take things far enough in complaints so they keep doing it
2007-11-15 21:16:10 · answer #5 · answered by poli_b2001 5 · 1⤊ 0⤋
If you gave them your debit card number or bank account details for repayment of the loan then of course they can take the money. This is not without your permission - when you took out the loan you gave them permission to take the repayment out of your account
2016-04-04 04:08:44 · answer #6 · answered by Anonymous · 0⤊ 0⤋
if you was paying your loan off by direct debit they can take money out of your account, but the £270 was not interest was it, if it wasn't then they will have to pay back the money, get on to your bank about it as they will have to refund it.
2007-11-16 05:20:06 · answer #7 · answered by Baz 5 · 1⤊ 0⤋
contact your card issuer this is a fraudulent transaction
2007-11-15 21:27:56 · answer #8 · answered by Linda G 3 · 0⤊ 0⤋