Has anyone ever had trouble with Npower.They have been trying to snatch us from our own energy suppliers who we have been with for a long time.Npower have admitted to us on paper that their representative fraudulently signed us up as customers.I think we have got rid of them at last,but it took a long time.Would like to know if anyone else has had trouble like this from them.
2007-11-15 10:37:27 · 1 answers · asked by Anonymous in Business & Finance ➔ Small Business
You have written evidence that they attempted fraud, so they are plainly in the wrong .. document all the letters / phone calls you made and tot up the time at minimum wage (or average wage of a admin. clerk, if known) plus cost of calls, stamps etc.
Then send them an Invoice for the costs you incurred plus a demand for compensation for stress and worry they caused (I suggest you ask for at least £100) & give them 14 days to pay.
If they fail to pay, go to Small Claims court with a copy of the evidence and your invoice and spend another £38 odd quid taking out a summons .. then tip off the local newspapers ...
Even if they dispute it chances are they will pay up before any hearing (since sending some-one to defend the case will cost them a lot more than the couple of hundred quid you are claiming) .. and furthermore they will NOT want a Legal Precedent that forces them to pay compensation to thousands of others)
2007-11-15 21:07:13 · answer #1 · answered by Steve B 7 · 0⤊ 0⤋