Recently even doctors' offices have joined in this nuisance.
Not only insurance companies, utilities, banks, it seems everybody must "PROTECT THEIR EMPLOYEES" against, mostly justified customer rage. (That is why this has become such an issue in the first place.)
Would it not be a better idea to protect us, the common consumer against the rock-bottom lousy service that they provide in those call centers?
Ralph Nader where are you?
2007-11-10 03:18:38 · 4 answers · asked by Heinz H 5 in Business & Finance ➔ Corporations
I've recently started to make use of this myself. We are currently dealing with a lawyer whose telephone culture is the pits - the guy, nice though he is, leaves us dangling in vital situations to do with real estate acquisition and never gets back to us.
Last week, I asked his secretary when I called her if it was all right with her that my call to her was being recorded - simply for reasons of quality control, of course.
Man, things sure changed right then. We had the good man on the line within seconds.
;-)
2007-11-10 08:00:06 · answer #1 · answered by Tahini Classic 7 · 0⤊ 0⤋
You forgot to mention that everyone wants you to take a survey about how satisfied you are with their service. There has to be a limit to this kind of waste of time.
Customers might have a right ot be dissatisfied or even angry, but they should probably try to show some self restraint, and focus on how horrible the product or service has been, not on launching an attack on someone who talks to people on the phone.
2007-11-10 11:29:11 · answer #2 · answered by Zelda Hunter 7 · 1⤊ 0⤋
There is now software to detect if someone is telling lies (it measures stress levels in the voice). That's what the insurance companies do it for!
2007-11-10 11:39:02 · answer #3 · answered by Michael B 6 · 0⤊ 0⤋
it is a two edged sword, it protects them from crank and terrorist calls and protects the customer from butt head employees
2007-11-10 11:27:58 · answer #4 · answered by Jan Luv 7 · 0⤊ 0⤋