I took my truck in because it was overheating the mechanic said that it should only be about a hundred dollors to replace a few hoses. I was fine with that and left it to him. He then called saying that when he looked closer that there were other problems that needed to be fixed that he was unaware of. I asked him how much the repairs would cost he said he'd have to call me back. He called me back and said that it would be 345 and if I would like them to do the job, I said go ahead and do it. Today when I get there his counter person tells me it's going to cost 427 they miscalculated something and since the job had already been done I had to pay that amount. I asked them to return the car to it's orginal state since I did not okay the new total. The counter person said that he couldn't do that so I was basiclly stuck with this bill. Lucky for me my persistance paid off and I was able to leave paying the orginal amount I was quoted. How do I prevent it from happening again.
2007-11-09 09:58:57 · 4 answers · asked by Anonymous in Politics & Government ➔ Law & Ethics
Get it in writing and make sure it's a quote not just an "estimate".
2007-11-09 10:04:39 · answer #1 · answered by Anonymous · 1⤊ 0⤋
Hi, yes this is quite a common problem especially with garages. It could have been much worse though as you could have been billed a much greater amount than that stated. In future get a quote in writing and not just an estimate, as an estimate is exactly that - an estimate. Also, when I have new parts on my car I ask for the old part, to make sure they have actually carried out the work they said they would do. Hope this doesn't happen to you again.
2007-11-09 11:04:51 · answer #2 · answered by claire7kids 2 · 0⤊ 0⤋
Go to a reputable shop next time. (Read the fine print on this bill, see what it says.)
2007-11-09 10:04:19 · answer #3 · answered by johN p. aka-Hey you. 7 · 1⤊ 0⤋
GET EVERYTHING IN WRITING!!!
2007-11-09 10:04:07 · answer #4 · answered by groundhog 3 · 1⤊ 0⤋