Why are companies so rude to it's customers over the phone??

Question

We don't deserve to be treated badly so why are they so rude to us all of the time???

Answer 1

because most of the time they are calling call centers in some offshore foreign country that gives its employees names like john and mike and these people have the heaviest accents so no more can understand them and because we are offshoring call centers the big company fired him and now we cant afford to livehere anymore so now we have to move to some trailer in the middle of kansas. i hope that toto doesnt runaway again when the big twister comes again.

Answer 2

i worked in many call centers when i was in school, i will tell you first hand. It is not the company that is rude, it's the employees. Theses places expect so much from the employee but do not pay all that well, sometimes if you have a angry customer screamin at you it will effect the way you talk to the next customer. You know when they put you on hold for a long time, well they probly talkin to the person beside them. Most people who work in a call center(that ive been at) dont really care about there job!

Answer 3

Because true customer service is a thing of the past. Society is in the computer age now. It's IM, E-mail, Text, Fax, Scan, Phone (press 1 or 2) etc. Businesses simply can not supply enough good service for the demand. Cost of living is too high. It's about staffing people who could not pass a social etiquette test if their lives depended on it. Anything to save a buck. Unfortunately content of character is no longer valued in the business world today.

Answer 4

It's the people in the jobs. They probably don't get paid that much, customer service is usually a non-skilled job, they probably get calls from rude people all day themselves and they see no incentive for being nice to you. Some people do their jobs well and some don't.

Answer 5

seem at it this form. i've got worked telephone customer provider as a teenager. I persevered undesirable therapy by using undesirable purchasers. So, I superior difficult skin, and that i began out being impolite myself. the purchasers are the basis of the project. while united statesa. stops transforming into a "Have it Your way" usa, we will have the skill to handle one yet another extra kindly. yet as we exchange right into a exceptional ruder usa, we are additionally going to be a exceptional ruder customer provider usa.

Answer 6

Companies are not rude. People are rude.

Companies are stupid for putting rude people on the phone.

Answer 7

It's not the companys' fault, it's their representatives. They started out as great and helpful employees but after doing day after day, it get frustrating. They get the same questions and complains everyday.

Answer 8

Everyone is tough when they're on the phone or in a chat room. Its when you talk to people to their face that they have to worry about being beaten to a bloody pulp

Answer 9

Because they do not have to look at you in the face.

Answer 10

apple doesnt.