I called for an appointment and they put me out for 1week from today. Do they do these things on purpose. He didnt even ask what i needed. Once i needed a new ingition switch and they came and got it and returned it the next day.
2007-11-07 05:22:33 · 8 answers · asked by John jacob 1 in Cars & Transportation ➔ Car Makes ➔ Chevrolet
I am a Service Advisor for a local GM dealership, and honestly, we are a small dealership and I am scheduling a week and sometimes a week and a half ahead of time no matter what is wrong with the customers car. There are tow in's and other things to factor in. What I suggest, if the dealership will, is take it by and tell them you only have 500 miles left on the warranty, any decent dealership will go ahead and make a repair order on the vehicle so it shows you still have your warranty, and then when your appointment date comes, it will be covered. If they will not do it find another Chevy dealership that will. Remember only Chevy dealerships can do Chevy warranty, GM doesn't like it when GMC dealerships do Chevy warranty. Hope this helps.
2007-11-10 07:28:15 · answer #1 · answered by JT 2 · 0⤊ 0⤋
If you don't like the service, take it to another one. Dealerships book pretty much all their work to try not to have anyone left waiting, although the system usually doesn't work as designed. Some get really busy at times due to people's needs or staff problems. Emergency issues are usually taken and looked after ASAP. If you are worried about your warranty lapsing before you go in, don't. You made an appointment before it lapsed and most dealers ask for the mileage. If you state its almost finished the warranty and it's something covered, stop by and let them record the complaint and mileage so it will be covered. Not rocket science here.
2007-11-07 14:02:14 · answer #2 · answered by Deano 7 · 0⤊ 0⤋
If they are that busy? I would suggest another dealership. I owned 2 GM cars and had to make an appointment. Always busy. I didn't like the last deal on a trade so I went to a local Ford dealer. The shops are like night and day. Chevy shop was filled up and cars in lot waiting service. The Ford dealers shop was half empty. Makes me wonder who makes the better vehicle.
2007-11-07 16:47:43 · answer #3 · answered by sam_is_49 1 · 0⤊ 0⤋
You immediately contact the Service Manager! For one you don't put off a customer for a week! Not even a day! And for him to not even ask you for what?!?!?! Poor, poor customer relations! Unexcusable!!! While you are there I would even go to the General Manager and let him know about the 'WONDERFUL' expierence you had trying to make an appt.! Totally INSANE! If there was another dealer near-by I would start patronizing it instead of this one.
2007-11-07 20:30:56 · answer #4 · answered by James 2 · 0⤊ 2⤋
you can take to any chevy dealer, also tell the orginal dealer what you mileage is and that you expect them to honor the warrenty if you are over the miles since they say they can't fit you in right now
2007-11-07 15:01:31 · answer #5 · answered by koma 6 · 0⤊ 0⤋
Find another local chevy dealer. There's no rule that says you have to take it back to the same one you bought it from. :)
It's not just chevy either. ford does the same trick.
Peace!
2007-11-07 13:30:27 · answer #6 · answered by Quietman40 5 · 0⤊ 0⤋
Unless you're running out of months too just don't put those 500 miles on the thing silly.
2007-11-07 15:45:30 · answer #7 · answered by ms_beehayven 5 · 0⤊ 2⤋
I can do the work in my shop - and be under the waranty.
2007-11-07 15:04:05 · answer #8 · answered by pablo35escobar 4 · 0⤊ 1⤋