place she rented it from about the problem she is having sence she wasn't given a windows disc so she can't redo windows. she was told she needed to find a program to fix the problem. well the problem is it is very hard to get on line anymore, she keeps getten alot of pop ups an freezing up the computer, and she keeps getten a alert sign saying that her computer is in danger an has a virus. she doesn't have the money to fix it right now, so does anyone know of any good programs she can download and use for free to fix this problem? alot of them say there free but after you download them then they say to pay to use it. are theren any good ones for free. PLEASE HELP neither of us really know to much about computers.
2007-11-06 23:54:13 · 9 answers · asked by robin j 1 in Computers & Internet ➔ Security
You did not say what version of Windows she is using, nor what AntiVirus software she has.
The problem is spyware. The following programs are trustworthy and free:
Ad-Aware:
http://www.lavasoft.com
Spybot Search & Destroy:
http://www.safer-networking.org
Download both, update them, and run them in safe mode.
2007-11-07 00:02:53 · answer #1 · answered by Computer Guy 7 · 1⤊ 0⤋
Sounds like she has downloaded some malware or a trojan.. She needs to do a few things, she can download for free or someone else can download and put on a disk for her ad-aware. This is a good program. Also, you did not mention what type of pop-up is coming and if it is like spy-locked or something like this she can download some tools to remove it from her computer. She should also run a virus scan ...after this she can defrag her hard drive and make a back-up disk or boot disk if something is to happen since she does not have her windows disk... My brother-in-laws download this crap all the time and it is a pain to figure out which mal-ware it is...
2007-11-07 00:07:23 · answer #2 · answered by je 6 · 0⤊ 0⤋
antivirus and spyware tools are what you need, as everyone is saying..i recommend running 2 of each if it is a major problem. that way if 1 fails to find something, the other will.
Antivirus:
AVG and AVAST
Spyware:
Adaware and Spybot
sometimes the spyware is so bad, it would be quicker to reinstall windows. If the place she got it from didn't give her one, then it should have a seperate partition on it to restore it from. in that case, when the computer boots up you should see a screen briefly to give a keystroke to boot to this partition and it will restore the factory defaults. if you need more help, send me an email and i'll assist you further. acidzfire@yahoo.com
2007-11-07 02:17:42 · answer #3 · answered by acidzfire 2 · 0⤊ 0⤋
Yes she needs to download a couple programs from www.download.com
Spybot
AVG Free Edition
These are both full and complete programs... AVG will scan her computer for viruses and delete them, and keep up constant protection for her computer. Spybot will search for any spyware that's preventing her getting online, and block most pop ups.
Hope that helps.
2007-11-07 00:04:08 · answer #4 · answered by ~*Raine*~ 3 · 0⤊ 0⤋
Alot of times you can go to your local library and use the online computer for free.
From there you can look for the programs that you are desiring, download them, and then go home and upload them into your own computer.
If you have a friend with internet access, you can also do that.
Good luck!
2007-11-07 00:03:47 · answer #5 · answered by Anonymous · 0⤊ 0⤋
You can go to www.downloads,com & look for avg free make sure it,s the free version.yahoo.has a good anti spam checker .::you can go to run & type in msconfig click ok .then go to startup at the top & click on that take all the check marks out & restart it . let me no if this helps,this is one of things I,m always fixing for others ,donot go into to anything but startup folder
2007-11-07 00:21:19 · answer #6 · answered by catherine w 2 · 0⤊ 0⤋
Free Anti-Virus Protection - Active Virus Shield
Free Active Virus Shield offers comprehensive anti-virus protection for your computer. Active Virus Shield detects, stops and protects your PC from Viruses ...
www.activevirusshield.com/ please download this AV and remove it..
or else do online scan here http://housecall.trendmicro.com and remove it
hope that helps
feel free to ask me anytime if d trouble doesn't go away..
2007-11-07 00:25:54 · answer #7 · answered by golu ^ 3 · 0⤊ 0⤋
If your computer has anti-virus software, update it so it can remove the virus, if it does not have an anti-virus and you are getting these messages you may have a virus trying to make you download a fake anti virus in which case try: avg anti virus (free) you can get it here: http://free.grisoft.com/doc/download-free-anti-virus/us/frt/0
Good luck!
2007-11-07 00:10:01 · answer #8 · answered by Alexis R 2 · 0⤊ 0⤋
idk, srry
2007-11-07 00:04:38 · answer #9 · answered by DM 2 · 0⤊ 0⤋