Natwest online banking card reader. Did anyone else receive one?

Question

If so Have you used yours yet?

The letter said i would not be able to access my account without it, but actually I havent needed it.

Answer 1

Yes, I`ve had mine for about 6 weeks now.

It seems that they are delaying there original plans, which required the card reader to do most things in accordance with your online banking.

At the moment, the only time you need it is when you set up a new payment through online banking.

I think at the moment they are having logistics problems getting everything to work, the card readers were supposed to go out to everyone at the same time, but this hasn't happened, and there are still people who don't have them.

Another big stumbling block is that bank cards over 2 years old don't actually work in them! They have a different chip on the card, and the card reader doesn't recognise them - I had this problem with my original bank card, but thankfully a later card I had worked with the reader. You don't actually need to use the card thats linked to the account your making the payment from, you can use any of your Natwest bank cards (although they cleverly neglected to tell people that and I only found out by giving them a ring).

Answer 2

All the banks are moving to this - Barclays version is called a PinSentry.

You should have had correspondence telling you to expect this and how to use it. If you suspect that the machine you have is not the legitimate one take it to a branch to check for you.

Answer 3

Yes, I received one a while ago I have never yet been asked to use it.