How to complain about things bought on line!!!?

Question

Hello, I live in Italy at the moment and I buy nearly all my presents and things the we need for friends in England on line, I have never had a problem with anyone I have ever bought anything from until now, normally every thing I have ever bought comes the next day or in two days. I bought a dvd player from a very well known English company and it didn’t get delivered when I asked for it (they did ask me what day I wanted it) I sent them an email and they ‘rescheduled’ the delivery without even asking if it was ok, then they didn’t even bother to answer an email, I am very unhappy with this and was wondering if, like with eBay ‘feedback’ there is something on line that can warn other people of the places that do not come up to the standard of others. It doesn’t seem fair that some companies give excellent service and others get away with murder. Thanks Sue

Answer 1

Ever time you order on line you take a chance that the goods don't exist ..

Quite a few ebay sellers 'sell' the goods first and buy them from their sources afterwards (and then get upset when they receive -ve feedback from buyers who are pissed when they say 'sorry out of stock' !)

Other times they ship damaged goods and then say "sorry, must have been broken in the post, YOU have to claim .."

.. and then there are the total rip-off merchants that ship empty boxes or never ship anything at all ..

So, to be honest, if you got what you ordered, even if it's a bit late, you are not doing too bad :-)

Answer 2

So!!! Which company is it then - ??

You say it is reputable but we may know different -