I downloaded the software, but when I try to install the hardware, the progress bar stops and another pops up saying it is trying to detect new hardware, and it just stalls there. Could it be that I "unsafely" detatched the plug from the port before?
2007-11-02 07:01:21 · 11 answers · asked by jezzabell 3 in Computers & Internet ➔ Hardware ➔ Printers
there is a yellow question mark next to it, but I don't know how to de-install it, it doean't give me that option. does anyone have a link so I can talk to the online tech support?
2007-11-02 07:19:28 · update #1
Go online and use Google.com to search for the make/model of the drivers.
For instance: I have an HP LaserJet 4 Plus
I can go to Google.com and type in as the search string:
hp laserjet 4 plus driver
and it will come back with the HP site where I can work my way through and download the drivers I need.
Deion "Mule" Christopher
2007-11-02 07:05:05 · answer #1 · answered by Anonymous · 0⤊ 0⤋
Yes, it could be. Go to device manager and look for items with a yellow exclamation point in front of them. Delete any you find, then disconnect the printer. Go to Add/Remove programs and remove any software that was installed as part of your setup attempt. Reboot your computer and start over. Make sure the software you downloaded installs correctly and DO NOT connect the printer until told to do so by the installer. That may not even happen until you re-boot again but when it does, connect and turn on the printer and WAIT for a "success" or other completion message.
Bert
2007-11-02 07:09:32 · answer #2 · answered by Bert C 7 · 0⤊ 0⤋
Check in your settings to make sure you don't have the remnants of your printer still there. If you do, uninstall or remove it.
Make sure your printer is NOT powered up and NOT connected to the computer. Reboot the machine.
After reboot, do not attach any printer. Run the software installer for the printer and watch for any prompts to plug in and power up your printer.
That's the normal sequence.
Sarge
2007-11-02 07:05:18 · answer #3 · answered by lchasser 6 · 0⤊ 0⤋
Disconnect the printer cable from the computer and reconnect it firmly. Make sure the printer is plugged in and turned on.
Turn the computer off. Restart it.
It should find the printer.
2007-11-02 07:05:00 · answer #4 · answered by Stuart 7 · 0⤊ 0⤋
sometimes when yu download, it's not saved properly or your not looking in right files when trying to install, this happened to me, i have an hp printer and they actually have a tech on line that you can chat with and help you every step of the way to install your printer!
2007-11-02 07:06:38 · answer #5 · answered by gurlynmgurl 4 · 0⤊ 0⤋
Yeah. Turn off the machine, plug in the device and start up the machine. If its windows it will search for the device and then you can install the software.
2007-11-02 07:04:34 · answer #6 · answered by John 2 · 0⤊ 0⤋
no , dont plug anything , when the pop up window comes during installation just keep pressing next .
and if u see files being copied to ur computer , then the installation is successful , THEN plug it in.
2007-11-02 07:05:02 · answer #7 · answered by Invasion66 2 · 0⤊ 0⤋
i assume you have the thing plugged in already, if so go to control panel > system > hardware > device manager > right click on the unknown device and select uninstall.
then run through your installation
2007-11-02 07:06:15 · answer #8 · answered by BLUE SCREEN OF DEATH 4 · 0⤊ 0⤋
Attach the printer to the PC and make sure it's powered on.
2007-11-02 07:04:29 · answer #9 · answered by JavaJoe 7 · 0⤊ 0⤋
plug it in
2007-11-02 07:03:22 · answer #10 · answered by Yeah I Said IT!!! 2 · 0⤊ 0⤋