What to do when AVG doesn't deal with threat?

Question

I ran an AVG (free ed) virus test twice. Both times it said "Threats Found: 1" but no action was taken (Cleaned / Moved to vault / Deleted / Errors all said 0). After the 1st time I emptied the Virus Vault (which contained threats found by earlier tests), but that didn't help.

What am I supposed to do? I’ve tried clicking everywhere I can think of but nowhere does it list the name of the virus (when it was scanning I saw it said "Virus Worm", but now it doesn’t even say that). I can’t figure out a way to remove the threat.

Thanks so much if you can help!

Answer 1

Spend Money


For a Cost
This is my recommendation for anti-virus. Free are good, but they are not as accurate as the top paid anti-virus software

Top-Tier
Kaspersky
http://www.kasepersky.com

Nod32
http://www.eset.com/

Answer 2

I have had this problem with AVG,

Get rid of AVG and install Avira Anti-virus it takes away
everything, trojans,etc.

Avira also have a very cheap upgrading, sb.$20.

Answer 3

You can try useing system restore it worked for me in a simular situation. Scan again after you do a system restore to be sure the virus is gone.
or try this
http://www.superantispyware.com/

Answer 4

I wouldn't panic. Just run an Online virus scan here:
http://www.pandasecurity.com/usa/homeusers/solutions/activescan/default.htm?track=80383

Hope this helps.
---

Use protection,
your computer will thank you.

Answer 5

Find the locations of the files, run your pc in safe mode and delete them manually.

Answer 6

Hi--AVGs interface is confusing! why cant they say DELETE--instead of move to vault etc etc---better get Kaspersky 7.0 to me its the best or get Antivir free from www.free-av.com---its very easy to use and very effective---cheers!